Assistant Operations Manager

Overview

The Assistant Operations Manager is responsible for supporting the Operations Manager in providing superior customer service in a Shane Co. retail location while supporting top lines sales growth, driving bottom line profits, maintaining store facilities and inventory, and protecting all company assets. This role serves both our customers and our team as a member of store leadership. The Assistant Operations Manager is responsible for taking part in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations.


As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.


Our goal for you is to give you employment experience like no other so you wake up and want to come to work every day! And as a member of the leadership team, we will count on you to give an amazing experience to both our customers and our team members! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!


Responsibilities

As an important member of the store operations team, the Assistant Operations Manager drives sales by assisting with administrative and operations procedures in accordance with company guidelines. Daily responsibilities may include:

• Being knowledgeable about all functions of the Shop, Customer Service Department, and Sales Operations.
• Assisting in onboarding all new employees, including the administration of new hire paperwork, training, and development.
• Supporting the Operations Manager by working with the Facilities Department to address all issues of the store appearance and maintenance, including the interior and exterior of the store.
• Assisting in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility.
• Participating in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
• Overseeing Shop job flow and timely delivery to customers and assuring all jobs are quality checked.
• Consulting and communicating with members of your management team and Human Resources team regarding any store issues, opportunities, or concerns, and following up as necessary.

No jewelry experience? No problem! The Assistant Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. In addition, we care about your personal experience as an employee, and providing you career development opportunities.


Qualifications

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment. A minimum of 1 year supervising others is preferred. Prior experience with jewelry sales is neither relevant nor required... we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Prior experience managing and developing others preferred.
• Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment.
• Comfortable with technology and comfortable learning new systems and processes.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

Strong organizational skills and the ability to collaborate effectively are important for this role. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and a thoughtful listener will help candidates succeed in this position.


Why Work for Shane Co.?

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.


Base Pay range for this role is $36.00 to $42.00 per hour, which applies to this specific role in this location only.

• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:

• • Participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team.
  • Management team members have an opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team. The amount of the opportunity varies by role.

Beyond pay:

• We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
  • Competitive medical, dental, and vision coverage.
  • Competitive 401(k) plan with company match.
  • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
  • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
  • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
  • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
• We offer dedicated training specific to your role in our company.
• We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
• While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
• We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor via or work authorization.