Customer Service Representative (Loan Consultant I - CA)

General Summary Provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Success will be based on the creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy. Major Duties & Responsibilities Greet, assist, and solicit individuals entering the office and calling by phone. Receive and process credit and employment verifications, and record information obtained. Process payments and distributions, and make recommendations regarding loan approvals. Approve loans up to established lending limits, and complete loan closings. Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers. Prepare reports, correspondences, transaction documentation, and record and file documentation. Operate cash drawer, process bank deposits, maintain records and balances, and close the branch. Actively market all branch products and services to individuals. Perform all other duties as assigned by management. Basic Requirements High School Diploma or GED from an accredited institution. 0-2 years of consumer finance or related experience. Cash handling; computer skills; customer service skills. Ability to work with minimum supervision. Excellent communication skills. Proficient working knowledge of Microsoft Windows, Excel, and Word applications. Preferred / Desired Qualifications Associate's or Bachelor's Degree. Bilingual, Spanish/English. Compensation $20.00 - $23.00 per hour, based on the specific knowledge, skills, abilities and/or experience of the selected candidate. Eligible for quarterly incentive compensation based on individual and company performance guidelines. Work Environment Office Environment. #J-18808-Ljbffr