Key Account Support Specialist

Summary Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities include directing the client annual review process, collaborating closely with Key Account Managers (KAMs) to manage client business planning, forecasting, and joint business planning. You will develop category review presentations and promotional planning, actively manage and develop strategic annual plans for clients, lead issue resolution activities within client systems, identify overspend and spending shortfalls, and work with relevant KAMs to recommend improvements. As a KASS you are the expert for the client’s products, brands, SKUs, pricing and promotional plans, and you suggest strategic actions to guide client promo planning activities. Job Will Remain Open Until Filled. Responsibilities Research and implement effective strategies for clients to meet revenue and market share objectives. Make recommendations for how clients can achieve financial targets. Analyze data to identify trends, recommend opportunities for improvement, and reduce competitive threats. Develop and conduct negotiations to maximize profitability while maintaining positive relationships. Build sales presentations for key clients and make client recommendations for customer presentations. Analyze performance metrics, recommend improvement plans, and ways to improve business margin. Strategize on maximizing marketing spend to achieve clients' financial goals. Review marketing schematics on behalf of customers, coordinate closely with cross‑functional stakeholders in schematic, reset and retail departments. Drive cross‑collaboration among all internal teams. Analyze data reports to ensure financial performance meets forecasted targets. Drive alignment across KAMs, highlight key opportunities and challenges, and suggest solutions. Supervisory Responsibilities Direct Reports: None. Indirect Reports: May delegate work of others and provide guidance, direction, and mentoring. Qualifications Bachelor's Degree or equivalent experience. 1–3+ years of experience with grocery operations, including promotional planning activities; systems experience preferred. Strong presentation, interpersonal, organizational, and written/verbal communication skills. Proficiency in Microsoft Excel and intermediate or advanced computer skills. Working knowledge of syndicated data. Conflict management and cross‑functional leadership ability. Well‑organized, detail‑oriented, able to handle fast‑paced work environment. Flexible and adaptable to changing projects or business environment. Ability to complete multiple duties accurately, shifting between tasks with frequent interruptions and competing deadlines. Environmental & Physical Requirements Primarily office/sedentary environment; ability to sit for extended periods (66%+ of each day). Ability to hear telephone, enter data on computer, occasionally lift up to 10 lbs. EEO Statement The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. #J-18808-Ljbffr Advantage-Solutions