Resident Experience Coordinator - The Cleo and Versailles Koreatown

Job Description


At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing:

As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty
• Guiding new residents through the move-in preparation experience for a smooth transition
• Conducting follow-up within a week of move-in to address concerns
• Managing move out inspections and coordinating resident events
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
• Proactively suggesting improvements to enhance community operations

What You'll Need To Thrive:

• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications:

• Customer service experience

Salary: $25.00 - $30.55 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.