Business Manager, ATM & Cash Strategy

Business Manager, ATM & Cash Strategy

On the ATM and Cash Strategy Team, you will help improve the customer experience and provide critical cash access to our customers, a key customer need that influences acquisition and strengthens primary banking relationships. The team sits at the center of Operations, Product and the Customer, with a broad scope ranging from physical location strategy to developing recommendations to improve ATM fleet availability in support of everyday customer banking needs.
The ATM & Cash Strategy Team sits within the Market Strategy organization, focused on physical location strategy to create economic and customer value across our Branch and Cafe markets and beyond. Decisions about Capital One's physical network of Cafes, branches and ATMs demand a careful balancing act between rigorous quantitative analysis and experience-driven qualitative judgements. Roles within the team are based on collaborative brainstorming, creative problem solving, and nuanced storytelling. As the team's work touches so many aspects of the Bank's strategy, you will handle a wide array of stakeholders with their own objectives; astute relationship management is key, especially in challenging situations.
In this role you will be responsible for:
ATM Performance Strategy:

Develop strategies to address significant opportunities in support of Operations driving continued improvement in ATM availability
ATM Marketing Strategy:

Collaborate with key stakeholders and develop a go forward strategy on how do we unlock the previously untapped opportunity of marketing on our ATMs to help drive PBR growth and Cafe engagement, and how do we quantify the impact?
ATM Network Analysis:

Collaborate with colleagues on future ATM strategy, using available data to guide decision-making. This includes developing recommendations to optimize our physical presence, understanding drivers of value and costs, building and refining models for lease renewal terms.
Cross-functional Problem Solving:

Engage with various retail bank teams to develop proposals that will influence daily operations and the broader physical presence strategy of our locations
This role will provide exposure to Market and Product, Finance, Market Planning, Design, Construction, External Affairs, Real Estate Transactions, GIS, operations, etc. Special projects may cover long-term growth optimization projections, new ways of interacting with customers in-person, budget planning, creating SLT dashboards, Board and CEO deck creation, developing new KPIs and success metrics, and refining financial models.
General Responsibilities:
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands. Display an intense focus on achieving both short and long term goals. Able to drive and execute an agenda in an uncertain and fluid environment
Analytics: A proven track record of decision making and problem solving based on analytics will drive robust strategic recommendations. Conceptual thinking skills must be complemented by a strong quantitative orientation
Execution: Manage and sequence delivery of business intent, build business requirements and execute against the location strategy. Oversee multiple projects and programs concurrently. Foster innovation, drive critical decisions, hold business partners accountable, and consistently deliver results
People leadership: May mentor, coach and develop 1-2 analysts with a goal of developing and retaining talent at Capital One
Partnership: Work closely with colleagues across Capital One to drive improvement in operating costs, deposit lift, and quality of customer experience. Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
Competencies: Strong business judgment, leadership in ambiguous situations, and integrity. Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
Basic Qualifications:
At least 3 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in analysis
2+ years of experience in financial services
1+ year of experience in consulting
2+ years of experience in people management
Richmond, VA: $149,800 - $171,000 for Business Manager
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

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