Customer Service Representative
$19.83 per hourThe Fountain Group LLC
Job Description
Job Description
The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Brea, CA . Details for the position are as follows:
Job Description Job Title: Customer Service Representative (CSR)
Location: [Location – prioritize candidates within 35–40 miles]
Pay Rate: $19.83/hour
Duration: 4 months
The Customer Service Representative will process customer orders, track shipments, provide delivery information, resolve product/order inquiries, and support field sales and service representatives. The role requires hands-on experience with order entry and customer service operations in a fast-paced environment.
EducationHigh School Diploma or equivalent.
Customer order entry via phone, fax, and EDI
Order tracking and shipment status management
Processing standing orders and special pricing agreements
Handling customer inquiries related to orders, products, and deliveries
Proof of delivery (POD) tracking and documentation
Supporting field sales and service representatives with order placement and inquiries
Experience maintaining high order-entry and transaction accuracy
Experience with EDI order processing systems
Experience supporting regional customer accounts
Knowledge of product catalogs, pricing agreements, and special-order processes
Experience in distribution, manufacturing, or product-based customer service
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Vacancy posted 18 days ago
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