Community Banking Specialist

Job Description

Job Description

Position Title:   Community Banking Specialist (also known as Platform Specialist, Universal Banker, or Relationship Banker)

Location: Lancaster, PA (Oregon Pike, State Road)

Are you a banking professional with the drive to provide exceptional service and meet performance goals?

Join our team at Tradtitions Bank, a division of ACNB , as a Community Banking Specialist  at our Lancaster Offices and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience (preferred), a passion for relationship-building, and the ability to deliver results.

What We’re Looking For:

• Education: High school diploma or equivalent required.
• Banking Experience: Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service .
• Skills & Qualifications: Proficient in Microsoft Office  programs, multitasking, attention to detail, and interpersonal communication.
• Local Expertise: Familiarity with the Lancaster area and its community is highly preferred

Key Responsibilities:

1. Customer Satisfaction: Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
2. Sales Performance: Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
3. Risk Management: Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
4. Operational Accuracy: Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
5. Collaborative Partnerships: Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.

What You’ll Do:

• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.

Benefits: 

• Benefits package including Health (starts on 1st of month after start date), Dental, and Vision Insurance;
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
• 401K with up to 4% employer match;
• Generous PTO package plus 12 paid holidays;
• Career growth and ongoing training and development opportunities;
• Employee recognition & service awards.

Why Join Us?

Be part of a dynamic, customer-focused environment where your expertise and commitment to excellence make a tangible impact. We value collaboration, growth, and innovation—helping you achieve professional milestones while contributing to the success of our team and community.

Take your career to the next level by applying online!  -employment

Locations:  2151 State Road, Lancaster, PA 17601 and 1687 Oregon Pike, Lancaster, PA 17601

ACNB Bank is an Equal Opportunity Employer.