Community Sales Manager - Plano West (On-site)

Job Description

Job Description

Community Sales Manager (On-site) Plano West, Texas

We are seeking a full-time Community Sales Manager with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Plano, TX. The Community Sales Manager will work with Venture X members as a sales consultant helping them purchase the flexible office space solutions that meet their needs. You will maximize revenue and profits at your location by implementing and leading efforts to generate new members, retain members, and increase sales. In addition to the sales responsibility, you will provide excellent customer service to the Venture X members, prospective members, community, internal and external customers. You will always demonstrate a professional image of the Venture X brand and on all platforms.

About Venture X:
Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world.

Reports to:  Owner and VP of Growth

Responsibilities include but are not limited to:

Sales Process - Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.

• Generate leads and proactive sales by participating and/or hosting networking events and activities.
• Create promotions based on guidelines of pricing from Owner.
• Build relationships with potential businesses and members to sell them the Venture X Value Proposition of services and products.
• Maintain focus on maximizing your sales performance for your location by ensuring all critical key performance metrics are met and exceeded.
• Define and implement the sales strategy for your location working with the staff during the full sales cycle from identifying opportunities to successfully securing the new members.
• Conduct professional and prepared tours with the key elements provided during the tour process.
• Perform consistent follow ups with prospective members via email, phone calls, text messages, or social media messaging.
• Identify prospects by connecting via social media, community, networking events, professional organizations and/or partnerships.

Customer Service -

• Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
• Provide a timely response to all reported issues by members with continued response until resolution with escalation to Management/Owner as needed.
• Resolve member issues with professionalism, empathy, and patience.

Goals - Achieve all sales, retention, occupancy, networking activities, broker meetings, and collections goals set by Management monthly.

• Meet with the VP of Growth or Owner to understand location occupancy, sales, marketing and financial goals.
• Assist with reporting on weekly, monthly and quarterly achievements.

Marketing - Responsible for external, internal and community to create brand awareness and partnerships.

Broker Relationships - Building broker relationships by having meetings via phone, email and in person. Bringing brokers into the space to tour and build awareness to increase broker leads and deals. Create, maintain and nurture relationships with commercial Real-estate brokers. 

• Create and maintain a contact list for all broker connections.
• Call once per quarter, Expiring tenant list from CoStar.
• Call monthly on Top Deal Makers in your area from the CoStar listings. 

Networking - Attend local networking events to create brand awareness. create networking events for in house members to promote community and business growth.

• Attend events and network with local start-ups and organizations.
• Drive growth through social media marketing & other various digital advertisements.
• Work on community initiatives curating events.
• Create a collaborative environment amongst our members through events and personal introductions.
• Oversee events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.

Current member base - Work with current members to expand, refer, and ensure 100% satisfaction.

• Meet with 1-3 current members a week to understand their business, network, needs, & potential growth plan.
• Offer referral promotions to all current members.
• Work with current members on upgrades to additional or "next level" products and expansions to larger or additional space.

Operations -

• Process member move ins and move outs.
• Perform front desk services which include answering phones, greet and check in members or guests.
• Perform Mail/package collection, sorting and distribution timely.
• Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
• Provide first impression experience.
• Maintain a current member list which includes new members and removal of former members.
• Set up and maintain all member files, mail folders and/or mailboxes.
• Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members.
• Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
• Schedule office refresh for any members moving out which include painting, cleaning and/or furniture resets.
• Troubleshoot printing, internet and phone requests.
• Conduct building walkthroughs to ensure cleanliness throughout the day.
• Make ready each conference room prior to and after use.
• Confirm conference room bookings and book conference rooms as requested.
• Maintain tidy and cleanliness of the Café throughout the day.
• Perform opening and closing duties of the location.
• Assist with ordering and managing stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
• Maintain company standards and expectations of the appearance of the location.
• Keep the office fresh and maintained throughout the day.

Billing & Collections -

• Assist with timely billing process.
• Assist with entering charges in Deskworks as needed.
• Assist members with billing issues and/or questions.
• Handle the collections process to ensure all payments are made timely and any issues with non-payment are addressed prior to end of month with action required.
• Perform collections upon billing after every bill run.
• Address and collect on any rejected payments within 24 hours.

Qualifications:

• Hospitality / Co-working space experience is helpful.
• Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
• Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job.
• HubSpot experience is a plus.

Must haves:

• An energetic team player with a positive personality.
• Flexible, reliable, results-oriented, and self-motivated.
• Excellent oral, written and presentation communication skills.
• Fluent English (Spanish is a plus) .
• Basic computer skills and knowledge of basic IT.
• Ability to multi-task and work efficiently in a fast paced environment.
• Ability to take/provide constructive and positive feedback.
• Ability to stand on feet for long periods of time.
• Ability to operate a computer and monitor for long periods of time.
• Must be in good physical condition and be able to lift up to 50 lbs.

Compensation/Benefits:

• Base Salary: $60,000.00 - $65,000.00 annually BOE
  
• Commissions & Bonuses 
• 3 Weeks of Paid Time Off + Holidays
• Health / Dental / Vision after 90 days