Account Manager

Job Opportunity

Role Overview: We're looking for an early-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment. In this role, you'll work with current customers to help them get the most value from Downstream's platform and services. You'll focus on account retention, identifying growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions. You'll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.

What You'll Do:

• Manage and grow a portfolio of existing customer accounts
• Build relationships with customers and act as a trusted point of contact
• Support account retention by helping customers find the right solutions for their ongoing needs
• Identify opportunities to expand accounts across additional services, locations, or markets
• Re-engage former customers and help bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and occasional in-person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream's full product and service catalog and match solutions to customer needs
• Track account activity, customer needs, and growth opportunities in company systems

Requirements:

Role Specifics:

• Target Customer Size: $10,000 - $100,000 / month
• Book of Business Capacity: $3M GMV/$800k Net Rev
• Outbound Focus: Medium
• Owned Account Types: Full catalog - site, waste, heavy equipment
• Activity Levels (Weekly): Calls: 75-100, Emails: 75, LinkedIn: 30, In-Person: 2-3
• Core Focus: Upper mid-market account management

Key Responsibilities:

• Own $3M GMV/$800k net book
• 75-100 calls & 75 emails/week
• Manage 25-50 accounts
• Full product catalog access

Ideal Candidate Profile:

• 3-5 years sales experience
• Experience with complex, multi-location accounts
• Strong in consultative selling

Primary ICP: Multi-Regional Retail General Contractors & Tenant Build-Out Firms

ICP Characteristics:

• Higher monthly spend potential
• Mix of site services + light/heavy equipment
• Standardized project playbooks
• Opportunity for multi-market expansion

Please note: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.

Benefits:

Health, dental, and vision insurance, 401(k), company equity, paid time off, paid holidays, maternity leave, bereavement leave, floating holidays, and more. Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.