Sr. Learning Developer - Service Operations & Logistics

Senior Developer

The Senior Developer is responsible for the design and development of training & knowledge management solutions that support the goals of the Service Operations and Logistics strategic plan. In this role, you will develop engaging curricula and materials aligned with CarMax's Learning standards and lead the integration of this material into the Service Operations & Logistics training strategy and initiatives. You will serve as an expert instructional design consultant, partnering with business partners to develop and deploy training programs that provide measurable impact for our field associates and leaders.

What you will do – Essential Responsibilities

• Partner with field and teams across the business to clearly define the training opportunities and learning requirements, provide strategic guidance on training method and delivery, then lead the creation of training and development solutions that deliver measurable, sustainable results.
• Determine appropriate instructional methods such as self-paced training, group instruction, simulation exercises, role plays, computer-based training and other alternatives to optimize cost, quality, speed and measurable impact to business objectives.
• Develop and maintain training and communication materials such as workbooks, facilitator guides, multimedia/web-based courses, computer tutorials, videos, case studies and reference guides.
• Assist with deployment of training and communication materials through multiple platforms including MS Office, SharePoint, Articulate 360, Adobe, Workday, and video production. Serve as technical point of contact for the training implementation, ensuring successful deployment to intended audiences.
• Develop and monitor measurable outcomes, partnering with others to develop appropriate measurement systems to assess training strategy impact.
• Make recommendations and adjust training processes, programs and materials to improve effectiveness and appropriately satisfy stakeholder needs.

• Plan and coordinate skills assessments, knowledge organization & storage, training and other materials continually adapting approach to optimize ease of use and business impact.

• Directly support larger scale projects as a subject matter expert in training design and development.

Purpose of the role

As a Senior Developer, you play a critical role in developing our associates by designing and implementing engaging training materials and courses that strengthen their knowledge and performance. In this role, you will directly support the development and deployment of the department's talent management strategy through specific training programs that support our overall business goals. This position is fast-paced and collaborative and requires prioritizing multiple short-term and long-term projects while providing exceptional customer service to business partners and teammates.

Qualifications and Requirements

• 2-3 years' experience in instructional design and application.
• Proficiency in eLearning software and systems typically used to design or deploy training such as Adobe Creative Suite, Articulate, Vyond, and Office 365
• Experience with video editing software a plus
• Proficient in educational methods and application for adult learning
• Up to date on latest training methods and practices used in leading companies
• Strong organizational and planning skills
• Strong communication skills
• Experience supporting Lean or Six Sigma initiative delivery is a plus
• Associate's degree or commensurate experience

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work onsite 5 days per week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.