Executive Director

Executive DirectorThe Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership.Essential FunctionsInternal Community Relations:Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and servicesEstablishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systemsMonitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulationsOversee facility management of the communityDirects community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessaryContacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in servicesEnsures a high degree of customer satisfactionAssist in the development of the residence's budgetMake final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and proceduresFinancial:Plans and develops operating budget within HRA guidelinesRegularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessaryIs prepared for and attends monthly P&L teleconferences as scheduledTrains community management in pertinent cost control techniquesDirects and monitors community inventory control systems ? Responsible for managing all contracted servicesMarketing:Maintain a high level of occupancyAssociate Relations:Oversees the recruitment, selection, retention and termination of all community associatesEnsures adequate and effective orientation and training of community job-specific dutiesSupervises and evaluates all community managers by providing ongoing coaching and timely feedbackEnsures that all associates meet or exceed HRA's standards of appearance, sanitation and health standardsEstablishes positive associate relations programs, recognition programs and practicesOversees and manages the community compensation, recommending wage increases and adjustments when necessaryEnsures that all staff maintains and protects the confidentiality of resident information at all timesProvides an "open door" to associates and address any concerns and grievances within a timely manner and in accordance to company standardsEnsures the appropriate handling of on-the-job injuries as reported by associatesProvides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customersThe ability to work in a safe and alert mannerThe ability to take ownership for associate's safety and the safety of the residentsMust disclose any medication that might impair associate's ability to perform the job safely or competently.Non-Essential Functions:Encourages teamwork and promotes company philosophyParticipates Life Enrichment activities when ableIs prompt and able to perform the required duties of the position on a regular, predictable basisBecomes familiar and understands how to report a missing person using the Safe Return program or equivalentBecomes familiar and understands the steps for fire evacuationAll associates are responsible for maintaining a safe and secure environment for all community residentsRequirementsQualifications/Skills/Educational Requirements: Bachelor's DegreeCurrent s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF)Strong leadership skills with a minimum of two (2) years' experience in supervising and managementOne to two yearsExperience using Microsoft Office and Outlook software.Mid- level typing skills requiredAble to communicate effectively with all levels of management, associates, residents, family members, and outside contactsAble to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budgetKnowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectivelyAble to make independent decisionsMust possess a passion to work with and around senior citizensBackground Screening Requirement In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: