PB Digital Banking Advisor

Description In your role as a Digital Banking Associate , you will work closely with Preferred Bankers and Relationship Managers to prospect, build, and strengthen client relationships with digital banking expertise. Digital Banking Associates are leveraged throughout the bank as client‑facing experts on all digital treasury services, including but not limited to: Personal Online Banking, Cash Flow Essentials, access Optima, CB Forex and the services contained within these platforms. Primary responsibilities Partner with Preferred Bankers and Relationship Managers to present relevant products and services to prospective clients. Prepare and present tailored live platform demonstrations for prospective clients. Facilitate an efficient digital onboarding process by collecting information and pre‑filling necessary treasury forms. Monitor the treasury implementation process to understand timeline and communicate expectations to clients. Arrange and conduct training sessions with clients on initial login, setup, and overall navigation. Provide ongoing support as needed, working directly with clients to answer questions or troubleshoot issues. Gather feedback from clients and work closely with product managers to improve offered products and services, and inform future roadmaps. Provide outstanding client service as a representative of Citizens Private Bank. Understand client needs and advise on how to fulfill them via the bank’s digital services. Leverage bank partners for complicated treasury services as needed. Qualifications, Education, Certifications and/or Other Professional Credentials Proficiency in Microsoft Office suite. Exceptional written and verbal communication skills. Strong organizational and prioritization skills. Ability to travel within your local market to visit bank offices or clients. Banking and/or digital experience preferred. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Pay Transparency The salary range for this position is $80,000 - $100,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. #J-18808-Ljbffr Citizens Bank