Part-Time Onsite End User/Desktop Support Technician
F2OnSite
Onsite End User/Desktop Support-HW and SW support-MS products. Start Date - End of April 2026 - PT - 6 week assignment to start
- 3 days per week - 24 hours per week
- Onsite - NYC, NY
- This position may extend with the potential to go 40 hrs per week.
- Maintain a high level of system support and client satisfaction to end-users at all times.
- Be knowledgeable, responsible and enhance Legends' PCI and data privacy activities at the location
- Support, monitor, test and troubleshoot user and system related hardware and software problems. Escalates as appropriate.
- Primary POS contact for hardware and software problems.
- Oversee the scheduling of qualified resources to troubleshoot and resolve issues and escalate as appropriate.
- Receive training, self-educate, and hence supports the technology Legends used to support operations at the facility.
- Assist or train others on the systems and features.
- Provide timely attention to Corp East Helpdesk requests.
- Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed.
- Does their best to resolve the issue if able. Re-allocates and/or escalates requests as appropriate
- Performs daily ticket maintenance and management.
- Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed.
- Works with 3rd party systems and hardware providers to diagnose and address issues.
- Plan, prepare, and coordinate maintenance windows for updates, upgrades and patches.
- Maintain, clean, repair, upgrade and replace hardware as needed, process RMAs and ensure technology availability is at a maximum.
- Pay special attention to time sensitive business requests and makes smart decisions to ensure minimal user/customer impact for their regular workday.
- Provides basic user account maintenance across all Legends systems.
- Performs tier one and two support on back office equipment and business productivity tools
- Works with other team members in the requirements, creation, maintenance and updating of desktop/laptop images and software used for general deployment.
- Makes pragmatic recommendations on system and process enhancements.
- Ensures configurations, system features and site information are appropriately documented, especially for the club.
- Establish and maintain a thorough knowledge of the organization and technology standards.
- Responsible for communicating, promoting and adhering to IT standards.
- Assists with controlling hardware, software and telephone inventory.
- Other duties as assigned.
- Keyboarding skills and computer proficiency with software knowledge to include MS Office.
- Excellent interpersonal, written, and oral communication skills required.
- Must be detail oriented, organized, service oriented and responsible.
- Strong customer service and presentation skills.
- Able to motivate themselves and a team to work together in the most efficient manner.
- Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT site they manage to ensure its 24x7 availability.
- Able to analyze user needs, problem-solving and reach acceptable solutions.
- Able to perform effectively with supervision, either independently or as a team member.
- Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications.
- A practical knowledge of Intranet and Internet Technologies, servers, networking and telephony.
- Good understanding of network troubleshooting including TCP/IP, VLAN's, and wireless.
- Experience working with managed service providers.
- Able to maintain confidentiality of information and systems.
- Knowledge of security, compliance requirements and practices.
- Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day.
- Must be able to lift up to 50 pounds.
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
Vacancy posted 1 day ago
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