Customer Service Return Agent

Customer Service Return AgentReady to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19.Your role at SIXT:You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impressionYou inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channelsYou complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused processYou promote additional SIXT products and services where applicable, turning every return into a brand experienceYou identify and tag vehicles for maintenance and ensure they are moved to the correct locationYou work in various weather conditions and are willing to take on additional tasks to support business needsYour skills matter:Education & Experience: You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitalityLicenses & Authorization: You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorshipComputer Skills: You possess basic computer navigation skills and are familiar with Microsoft Office applicationsWork Hours & Travel: You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplaneUniform & Language: You are willing to wear a company uniform and speaking other languages is a plusWhat we offer:Comprehensive Benefits Package: Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your futurePaid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidaysEmployee Assistance Program: Access support whenever needed through our Employee Assistance ProgramExclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employeesUniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearanceAbout us:We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!