IT Support Technician

We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic, and always seeking ways to improve, you’ll enjoy a career with us at Ontic. Ontic’s Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. We have more than 1,700 employees across four time zones and nine sites, and have more than doubled in size since 2019. Our team is looking for an IT Support Technician to join them. You will report to the IT Service Manager and have an onsite work structure in Chatsworth, CA. Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. 1+ years of IT support or help desk experience. Knowledge of Windows, Microsoft 365, networking fundamentals, and endpoint management. Strong troubleshooting and customer service skills. Ability to prioritize tasks and work independently in a growing environment. Responsibilities Provide first‑level technical support for hardware, software, and network issues. Respond to and resolve help desk tickets in a timely manner. Install, configure, and maintain computers, mobile devices, printers, and other IT equipment. Set up user accounts, email access, and system permissions. Support employee onboarding and offboarding activities. Perform routine system updates, patches, and preventive maintenance. Assist with IT asset inventory and documentation. Escalate complex technical issues as needed. Support cybersecurity initiatives and user awareness efforts. Maintain accurate records of support requests and resolutions. Benefits Comprehensive medical insurance Competitive PTO, holiday pay, and sick leave Company 401K plan with up to 4% matched contribution Annual bonus program (varies by level and discretionary based on company and individual performance) Flexible working arrangements Paid volunteering opportunities Access to mental health champions across our sites Commitment to development Employee referral program Compensation Pay Range: $21.00 - $26.00/hour, based on experience. Please click here to review Ontic's California Consumer Privacy Act policy. #LI-Onsite Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee. #J-18808-Ljbffr