Restoration Technician

Job Description

Job Description

Job Title: Service Technician – Water, Fire, Mold, and Sewer Backup Restoration

Position Overview

As a Restoration Service Technician with 911 Restoration of Appleton - Oshkosh , you play a vital role in helping customers recover from disasters such as water, fire, mold, or sewage damage. You’ll perform hands-on restoration work including demolition, drying, cleaning, and sanitizing affected structures and contents. You’ll document all work performed and communicate clearly with customers, supervisors, and insurance representatives to ensure a “Fresh Start” experience for every client.

Key Responsibilities

Job Setup & Execution

• Retrieve work orders and review scope of work prior to leaving the shop.

• Load appropriate tools, materials, and equipment for each job.

• Perform water extraction, demolition, debris removal, and structural drying as directed.

• Execute fire, smoke, and soot cleanup; odor removal; and contents cleaning/pack-out.

• Safely perform mold remediation following industry standards and company protocols.

• Handle sewage and biohazard cleanup with care and proper protective measures.

Monitoring & Documentation

• Conduct daily moisture readings and make adjustments to drying plans as necessary.

• Capture detailed job documentation including photos, notes, and readings in smart phone apps.

• Prepare clear documentation for insurance billing and project files.

• Ensure all work meets company quality standards and complies with IICRC guidelines.

Customer Service

• Communicate job progress, next steps, and timelines with customers in person and by phone and text.

• Obtain customer signatures for work authorization and job completion.

• Represent the company professionally with empathy and respect at all times.

Equipment & Safety

• Maintain, clean, and organize company vehicles, tools, and restoration equipment.

• Report equipment malfunctions or safety hazards promptly to your supervisor.

• Use PPE and follow OSHA, EPA, and company safety protocols at all times.

Teamwork & Availability

• Collaborate effectively with team members and supervisors to complete projects efficiently.

• Participate in on-call rotation for after-hours and weekend emergency response.

Qualifications

• High school diploma or equivalent required.

• Prior experience in restoration, construction, or related field preferred but not required.

• Valid driver’s license with acceptable driving record.

• Strong attention to detail and ability to follow written/verbal instructions.

• Customer service focused with professional communication skills.

• Comfortable using mobile apps for job documentation (Encircle, JobSight, etc.).

• IICRC certifications preferred but not required:
  • WTR – Water Damage Restoration Technician

  • ASD – Applied Structural Drying

  • FSRT – Fire & Smoke Restoration

  • OCT – Odor Control Technician

Physical Requirements

• Ability to lift and carry up to 40 lbs frequently.

• Stand, walk, crawl, kneel, and climb for extended periods.

• Work in hot, cold, damp, or confined environments.

• Wear a properly fitting respirator when required.

Compensation & Benefits

• Pay Range: $20.00 – $25.00 per hour (based on experience and certifications)

• Opportunities for overtime and bonuses

• Paid training and advancement within the company

• Company-provided uniforms, PPE, and restoration tools

• Supportive team environment with growth opportunities

About 911 Restoration of Appleton - Oshkosh

At 911 Restoration , we’re not just restoring homes and businesses — we’re giving customers a Fresh Start after disaster strikes. Our mission is to provide rapid, compassionate, and professional restoration services throughout the Fox Valley area, backed by a national network and local ownership that cares deeply about our community.