Manager of Operations

Under the direction of the Director, this position serves as a strategic partner in the year‑round operations of the department, focusing on summer operations, revenue generation, space utilization, service offerings, and reservations. It manages operational readiness for events, conferences, camps, third parties, and university programs. Duties and Responsibilities Lead and advance the department’s efforts to maximize income through facility reservations for outside organizations, including events, conferences, camps, and group activities. Lead planning and execution of summer operations, including residential programs and staffing levels. Develop, implement, and evaluate policies and procedures to improve workflow, efficiency, and customer service delivery; identify opportunities to enhance services, cost effectiveness, facilities, and other operational areas in response to changing needs, priorities, and a dynamic campus environment. Oversee the customer experience, including program execution, issue resolution, and satisfaction assessment. Build and maintain relationships with clients, campus partners, and vendors. Supervise the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations as required. Collaborate with the Director or designee to establish and manage rental rates for event spaces and resources; identify opportunities and recommend new revenue streams. Manage contracts, including coordination with General Counsel and internal stakeholders. Coordinate logistics with Facilities and campus partners, including space readiness, access and services; oversee departmental resources, inventory, assess needs, and recommend repairs, upgrades, and maintenance. Coordinate with Senior Associate Director of Procurement on third‑party purchase orders. Partner with internal stakeholders on long‑term forecasting and the identification of projects impacting summer programs and overall operational readiness. Manage operational data, billing processes, reporting, and continuous improvement initiatives. Perform related duties as assigned. Minimum Qualifications Bachelor’s degree and 7 or more years of related experience, including at least one year overseeing complex projects/events or in a supervisory capacity over a small unit; OR a Master’s degree and 5 or more years of related experience, including at least one year overseeing complex project/events or in a supervisory capacity over a small unit. An equivalent combination of education and experience may be considered. Experience supervising and training staff, including seasonal teams. Demonstrated written and verbal communication skills with attention to detail and accuracy, and a proactive solution‑oriented approach to customer service. Preferred Qualifications Post‑graduate experience in a related industry or role such as housekeeping, residential life, or hospitality. 3–5 years of experience supervising residential, hospitality, or conference services staff. Experience utilizing residential housing, event management, and/or project management software. Experience evaluating processes and implementing improvements. Experience collecting and analyzing data and preparing reports or proposals. Project management experience. Organizational and time‑management skills with demonstrated experience prioritizing competing tasks and meeting deadlines in a fast‑paced environment. Demonstrated experience taking initiative, anticipating needs, and maintaining professionalism in high‑pressure or challenging situations. Working knowledge of the UConn campus. Appointment Terms This position requires availability to work evenings, weekends, and flexible hours as needed, including providing on‑site supervision for both daytime and overnight programs. Increased availability may be required during peak operational periods, particularly in the summer months. The role also requires the ability to stand for extended periods, occasionally lift up to 40 pounds, and move between campus locations to support events and operations. Terms and Conditions of Employment Employment is contingent upon the successful completion of a pre‑employment criminal background check. Benefits The University offers a competitive salary and outstanding benefits, including employee and dependent tuition waivers at UConn. For additional information regarding benefits, please visit UConn Health Benefits and explore the sections under the Benefits & Leaves and Engagement & Learning headers. EEO Statement All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community. The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The University of Connecticut is an AA/EEO Employer. #J-18808-Ljbffr