Collision Center Receptionist / Automotive Customer Service Representative

Collision Center Receptionist / Automotive Customer Service RepresentativeDiehl Collision of Robinson is seeking a friendly, professional, and highly organized Collision Center Receptionist / Automotive Customer Service Representative to join our team in Robinson Township, Pennsylvania.If you're an outgoing people person who enjoys helping customers, staying organized, answering phones, and keeping a busy office running smoothly, this could be an excellent opportunity to build your career with Diehl Automotive.Our ideal candidate has excellent communication and customer service skills, is comfortable working in a fast-paced environment, and understands that the receptionist is often the first impression a customer has of our collision center.Collision Center Receptionist ResponsibilitiesAs our Collision Center Receptionist, you will provide front-desk, administrative, and customer service support for our collision repair operation.Responsibilities may include:Greet customers professionally and assist them when they arrive at the collision centerAnswer and route incoming phone callsSchedule appointments and assist with customer inquiriesCommunicate with customers regarding basic repair and appointment informationDirect customers to collision estimators, service personnel, and appropriate departmentsAssist with customer check-in and vehicle drop-off proceduresMaintain accurate customer information and documentationPerform data entry and general administrative dutiesScan, file, organize, and maintain collision repair paperworkAssist with insurance and repair documentation as neededHelp coordinate customer transportation and vehicle pickup informationCommunicate with estimators, technicians, parts personnel, and managementHandle incoming and outgoing correspondenceMaintain a clean, professional, and welcoming reception areaAssist management with additional administrative responsibilities as neededQualificationsWe are looking for someone who is professional, dependable, organized, and comfortable interacting with customers throughout the day.Preferred qualifications include:Previous receptionist, administrative, office, or customer service experienceAutomotive dealership or collision center experience is a plus, but not requiredExcellent verbal and written communication skillsProfessional phone and customer service skillsStrong organizational and multitasking abilitiesBasic computer and data-entry skillsAbility to learn automotive and collision repair softwareAttention to detail and accuracyAbility to prioritize tasks in a busy office environmentDependable attendance and positive attitudeAbility to work effectively as part of a teamCandidates with experience as an Automotive Receptionist, Collision Center Receptionist, Body Shop Receptionist, Customer Service Representative, Front Desk Receptionist, Administrative Assistant, Service Receptionist, Automotive BDC Representative, or Office Assistant are encouraged to apply.Why Join Diehl Collision of Robinson?Diehl Collision of Robinson is part of Diehl Automotive, a growing automotive organization with dealerships and collision repair facilities throughout Pennsylvania and Ohio.Our collision center team works together to provide customers with professional service throughout the repair process. As our receptionist, you'll play an important role in creating a positive customer experience while supporting our estimators, technicians, painters, parts personnel, and management team.This position is an excellent opportunity for someone interested in building a career in automotive customer service, collision center administration, dealership operations, or automotive office management.Robinson Township & Pittsburgh Area Automotive JobsThis position is conveniently located for applicants searching for receptionist, administrative, and automotive customer service jobs in Robinson Township, Pittsburgh, Moon Township, Coraopolis, Kennedy Township, McKees Rocks, Crafton, Carnegie, Green Tree, Imperial, Oakdale, North Fayette, Allegheny County, and surrounding Western Pennsylvania communities.Apply TodayIf you're searching for a Collision Center Receptionist job in Robinson Township, PA and have the communication skills, organization, and customer-first attitude we're looking for, we want to hear from you.Apply today to join the team at Diehl Collision of Robinson and start building your career with Diehl Automotive!