Desktop Support Technician

Location: Indianapolis, IN (On site) Duties and Responsibilities Comfortable with face‑to‑face interactions to provide technical support to end users in‑person at the customer’s site. Assist Site Leader in the execution of established processes and escalations. Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Install, move, add, and change hardware; handle large IMAC events for client printer migration and PC refreshes. Ensure all tickets requiring follow‑up work or calls receive appropriate attention. Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures, both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outages of critical site applications. Assist with diagnosis of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks, both planned or during emergency. Back up and preserve end‑user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolving end users’ technical issues across the program. Skills and Qualifications Confident, positive attitude to deliver great customer experience and be invigorated by constant personal interaction. High energy and ability to thrive in a fast‑paced environment. Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU) and PC software issues (Windows blue‑screen, Outlook, network printers). Experience with server and network support within an enterprise to provide Smart Hands/Feet support. Strong understanding of enterprise technologies such as Office 365, Windows 10 Professional, imaging, and ticketing systems. Optional: Experience supporting applications related to engineering, manufacturing, and logistics. Physical ability to lift up to 40 lbs and move around customer computer systems. Ability to work independently and meet scheduled hours. Proactive and trustworthy with limited site IT leaders. Ability to handle multiple projects and respond well to feedback. Experience with asset management and enterprise environments. ServiceNow experience is a plus. Wage Range The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits Medical insurance Dental insurance Vision insurance Life insurance AD&D insurance Disability plans Employee Assistance Program Paid holidays (up to 6 days annually) Paid time off (minimum 10 days annually) Paid parental leave (minimum 10 days annually) 401(k) FSA/HSA pre‑tax benefits Equal Employment Opportunity We are an Equal Opportunity Employer. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. #J-18808-Ljbffr Creative Solutions Services, LLC