Customer Service Administrator

Customer Service Administrator

Luxfer MEL Technologies is a global leader in the development, manufacture and supply of Magnesium and Zirconium based products and services to technology industries worldwide. We have a wide range of products, including Cast & Machined Magnesium Billet, Magnesium Casting Alloys, Magnesium Extruded Bar, Rod & Profiles, Pure Zirconium Oxides, Doped Zirconia's and Reactive Zirconium Chemicals, serving high-end markets, such as Aerospace, Automotive, Healthcare, Defence, Oil & Gas, Environmental, Protection and Speciality. We are an innovative technology driven business where we have a relentless drive and a passion to achieve high standards. At Luxfer Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork are our core values.

Summary: As a Customer Service Administrator, you'll play a critical role in coordinating across departments to ensure the efficient management of our customer orders. Your attention to detail, strong organizational skills, and ability to effectively communicate will contribute to our overall success. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Benefits:

• Medical, Dental, Vision Insurance, eligible 1st of the month following hire
• Vacation, sick and personal time off
• Disability and Life Insurance
• 401k Plan with generous company match
• Tuition Reimbursement
• Career advancement opportunities
• Salary range $52,000-$60,000 depending on experience

Primary Responsibilities

• Order Processing: Expedite customer Purchase Orders in line with company policies.
• Quotations: Liaise with customers on incoming enquiries to ensure accurate and timely quotations.
• Order Management: Support cross functional monitoring of open orders and provide relevant internal and external communications.
• Trade Compliance: An understanding of export control and regulatory requirements.
• Communications: Handle general enquiries and queries to provide relevant customer communications.
• Key Accounts: Coordinate with Sales Team to support ongoing customer development and growth activities
• Forecast Support: Provide support to the Sales Team on monthly forecasting activities, including forecasted Purchase Order follow-up, requesting Customer Forecasts, and monitoring of Forecast consumption.

This job description is not intended to be an exhaustive list of duties and responsibilities; it may be reviewed and updated as the needs of the business evolve.

• High School degree required. Associates or Bachelor's Degree or proven experience in a similar role is desired.
• Experience working in a customer facing Customer Service Administration department
• Excellent interpersonal skills in a team environment
• Ability to multi-task
• Experience using computer software such as MS Office; Word, Excel, Outlook and PowerPoint
• Working knowledge of SAP or similar ERP system is desired
• Experience with Salesforce or similar CRM system is desired
• Experience in the metals and manufacturing industries is desired
• Self-motivated individual with ability to use own initiative, prioritize tasks and work well under pressure.
• High level of attention to detail and accuracy
• Professional approach to work and when dealing with internal and external customers.
• Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
• Must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, in a fast paced, pressurized and challenging environment.
• Is committed to Customer First, Integrity, Accountability, Innovation, Personal Development, Teamwork; the Company's core values

Skills and Knowledge:

• Proven experience processing orders in a sales administration or customer service role
• Ability to review and interpret complex Purchase Orders
• Good understanding of SAP or other similar ERP system
• Experience in Microsoft 365 and MS Teams beneficial
• Excellent organizational and time management skills
• Ability to work collaboratively across teams and departments
• Strong communication skills, particularly written
• Commitment to personal growth and continuous improvement
• Meticulous attention to detail in document creation and review
• Ability to calculate figures and amounts such as discounts, commissions and percentages
• Ability to solve practical problems and deal with a variety of concrete issues to bring effective resolution as required

Luxfer MEL Technologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Women, minorities and veterans are encouraged to apply. This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. To conform to U.S. Government export regulations, applicant must be a i) a U.S. citizen or national, ii) U.S. lawful permanent resident (aka green card holder), iii) refugee under 8 U.S.C. §1157, or iv) asylee under 8 U.S.C. § 1158, or be a properly licensed foreign person. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce Bureau of Industry and Security (BIS) or U.S. Department of State Directorate of Defense Trade Controls (DDTC). Candidates must be authorized to work in the US. We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.