Consumer Performance and Risk Analyst (Hybrid- KC Only)

The Consumer Performance and Risk Analyst is responsible for the development, maintenance and administration of key performance indicators and/or key risk indicators in the first line of defense in the Consumer line of business. The position will report to the Consumer Banking Standards, Performance, and Risk Manager, maintaining the standards of oversight for performance and risk management with the Consumer line of business by evaluating, producing, and reporting of Consumer operational performance and risk measurements. This person will assist in the development of key risk indicators reported and reviewed by the Consumer Compliance & Oversight team to assess inherent risks in branch operations. Responsibilities Reviewing weekly audit request postings for Retail and Private Bank—including sample selection, tracking, troubleshooting, and further sampling as needed. Evaluate all Retail and Private Banking work deemed key performance indicators regarding the operational performance of the Consumer line of business. Communicate KPIs to Retail and Private Banking. Administer the program to assess final errors that should be reported and reflected of consumer operational performance. Report key performance indicators according to the frequency set in the program guidelines. Administer weekly audit documentation requests for the retail key performance indicators. Evaluate and review weekly audit documentation submitted by the Retail and Private Banking teams for key performance indicator reporting. Prepare the Consumer Banking key performance indicator (KPI) dashboards for publishing to Consumer Banking teams monthly. Monitor and maintain department email inboxes to ensure the Consumer Delivery Team is supported for key performance indicator reporting. Develop and administer key risk indicators for Retail and Private Bank. Other duties as assigned. Qualifications Bachelor’s degree or equivalent work experience. 3+ years of banking, analytics, compliance or other relevant experience. Ability to work independently or in a group setting. Proficiency in the Microsoft Office Suite. Ability to evaluate work product objectively without bias. Ability to develop and maintain rapport with various departments to effectively obtain and document information. Ability to learn and understand documenting, evaluating, and analyzing processes that identify key risks and controls. Proficient problem‑solving skills. Bonus Points 3+ years of experience in the production, processing or evaluation of documentation related to Consumer Banking operational processes or procedures. Microsoft Power BI creation and design capabilities. Systemic or functional knowledge of UMB Bank’s Loan and/or Deposit systems (Digital One/Terafina, Hogan DDA/CIS, Online Pledge System, Teller Auditing System). Advanced knowledge of Microsoft Excel. Compensation US Employees in California, Washington DC, New Jersey, and New York: $54,220 – $79,020. US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $49,510 – $72,340. US Employees in all other states not listed above: $44,790 – $65,650. The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job‑related factors. Benefits UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Equal Employment Opportunity Statement UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #J-18808-Ljbffr