Consumer Performance and Risk Analyst

Responsibilities Review weekly audit request postings for Retail and Private Bank, including sample selection, tracking, and troubleshooting. Evaluate all Retail and Private Banking work deemed key performance indicators regarding operational performance of the Consumer line of business. Communicate KPIs to Retail and Private Banking. Administer the program to assess final errors that should be reported and reflected of consumer operational performance. Report key performance indicators according to the frequency set in the program guidelines. Administer weekly audit documentation requests for the retail key performance indicators. Evaluate and review weekly audit documentation submitted by the Retail and Private Banking teams for KPI reporting. Prepare the Consumer Banking KPI dashboards for publishing to Consumer Banking teams monthly. Monitor and maintain department email inboxes to ensure the Consumer Delivery Team is supported for KPI reporting. Develop and administer key risk indicators for Retail and Private Bank. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent work experience. 3+ years of banking, analytics, compliance or other relevant experience. Ability to work independently or in a group setting. Proficiency in Microsoft Office Suite. Objectively evaluate work product without bias. Develop and maintain rapport with various departments to obtain and document information effectively. Understand and document, evaluate, and analyze processes that identify key risks and controls. Proficient problem‑solving skills. Bonus Qualifications 3+ years of experience in production, processing or evaluation of documentation related to Consumer Banking operational processes or procedures. Microsoft Power BI creation and design capabilities. Systemic or functional knowledge of UMB Bank’s loan and/or deposit systems: Digital One/Terafina, Hogan DDA/CIS, Online Pledge System, Teller Auditing System. Advanced knowledge of Microsoft Excel. Compensation Compensation range: $44,790.00 - $86,510.00 (actual compensation may vary by location and experience). Benefits UMB offers a comprehensive benefits package including paid time off, 401(k) matching, annual incentive pay, paid holidays, health, dental, vision, and other insurance coverage, health savings and flexible spending accounts, dependent care accounts, adoption assistance, employee assistance program, fitness reimbursement, tuition reimbursement, employee wellbeing program, associate emergency fund, and other associate banking benefits. Eligibility varies. Equal Opportunity Employer UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please contact View email address on click.appcast.io. #J-18808-Ljbffr