Specialist-Registration I

Specialist-Registration I

Overview

Registration Specialist - Cardiology Clinic

Schedule

Monday - Friday | 7:30 AM - 4:00 PM (Onsite)

No weekends or major holidays

About the Role

Join a fast-paced cardiology clinic that serves approximately 150 patients daily. As a Registration Specialist, you will be the first point of contact for patients and play a vital role in ensuring a positive patient experience. You will support registration, scheduling, check-in/check-out, insurance verification, and customer service functions that help keep clinic operations running smoothly while supporting timely patient care and accurate reimbursement.

Key Responsibilities

• Register patients and maintain accurate demographic and insurance information
• Verify insurance coverage and eligibility
• Schedule appointments and manage patient flow
• Check patients in and out efficiently and accurately
• Collect payments and explain charges and clinic policies as needed
• Collaborate closely with medical assistants, nurses, and providers to support clinic operations
• Ensure accurate documentation to maximize reimbursement and support positive clinical outcomes

What Success Looks Like

Within 3 Months

• Independently perform patient registration, scheduling, insurance verification, and check-in/check-out processes with minimal assistance
• Maintain accurate patient demographic and insurance information

Within 6 Months

• Consistently maintain a high level of registration accuracy
• Reduce registration-related errors
• Proactively identify and resolve scheduling and registration issues to support efficient patient flow

Within 12 Months

• Become a trusted resource for registration processes within the cardiology clinic
• Demonstrate expertise in clinic workflows and patient access operations

Top Skills

• Attention to detail
• Initiative and problem-solving
• Customer service and patient-focused communication

Training & Onboarding

• Five days of virtual training
• 4-6 weeks of hands-on training with an experienced front-office team member
• Additional training time provided as needed to ensure confidence across all registration functions

Team Culture

This is a collaborative and supportive team environment. While each team member has individual responsibilities, the team regularly works together and steps in to help one another when needed.

What We Value

Compassion - Treat every patient, family member, and coworker with kindness, respect, and professionalism.

This role is ideal for someone who enjoys helping patients, thrives in a busy healthcare environment, and takes pride in accuracy, customer service, and teamwork.

Requirements

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• • Manage patient check-in and check-out processes
• • Provide excellent customer service through patient and provider interactions
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.