Branch Manager

JOB SUMMARY

The Branch Manager is responsible for the overall direction of all services provided for the service area of the branch. This position is responsible for the employment of qualified personnel; is responsible for the provision of services, directly, and the delegation to and coordination of personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines.


The Branch Manager integrates clinical, financial and operational success while providing overall leadership and supervision that promotes and demonstrates company mission and core values.

DUTIES & RESPONSIBILITIES

Plans, organizes, directs, controls, and manages marketing goals and activities, staff assignments, and staff performance to achieve clinical and financial objectives.

Conducts recruiting, hiring, performance management and development, and disciplinary actions for branch staff.


Oversees all branch operations, is responsible to maintain appropriate staff levels in line with changing census.


Reviews and manages monthly market financial statements.


Maintains a good understanding of industry terminology, standards, and best practices. Maintains knowledge of agency clinical management software (HCHB).

Maintains ongoing, positive work relationships with local facilities, physician offices, and all referral sources.

Works with the Executive Director and may participate as a member of the Senior Leadership and the Clinical Leadership Teams at the Agency level, to align branch goals with organizational goals.


Consults with appropriate Resources and Designees to ensure that branch operations are in alignment with organizational policies and procedures.


Reports, investigates and responds to customer complaints in a timely fashion.

Prepares for and attends all Patient Care Conferences and staff meetings.


Active work in the field as deemed necessary and within scope of practice for any applicable active licenses and/or qualifications including but not limited to marketing, referral intakes, patient care, and care coordination/planning.

All other duties as assigned by the Executive Director.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

2 Years of experience in management/business operations preferably in healthcare, or completion of relevant Education/Degree in Health Care administration or Business Management

Business acumen

Strong written and oral communication skills in person and over the phone.

Leadership and supervision skills, to include Interviewing, coaching and counseling, giving orders and instructions, teaching, and disciplining.

Team skills-possesses skills and abilities to work well with a team to solve problems, identify core issues, or raise relevant objections and questions.

Skilled in negotiation

Technical aptitude-intermediate to advanced skill level in Microsoft Office applications and strong aptitude to learn new software programs.

Organized

Innovative

Flexible-responds well to changing priorities and conditions

Direct-has the courage to say what needs to be said

Receptive-has the humility to receive feedback and is open to change.

Respect-has a basic positive regard for all people, regardless of their status and capabilities. Brings out the best in others.


Working Environment

Blood and bodily fluids

Disease

TB (to require mask)

Latex

Hazardous Drugs

Mechanical/Electrical

Odors, Chemicals

Other: Office

Physical Requirements

Limited - up to 20% of day

Crawling

Occasional - 20%-50% of day

Sitting

Twisting/turning from waist

Standing

Climbing

Left/right foot movement

Walking

Bending

Kneeling

Squatting

Push/pull objects

Reaching above shoulder level

Reaching below shoulder level

Frequent - >50% of day

Handing (holding, grasping, working with hands)

Repetitive movement of the hand (includes typing and ten-key use)

Senses needed to perform essential functions of the position: Hearing, talking, depth perception, color, vision, touch and smell.

Maintain a stable posture and gait with hands free to perform anticipated or routine and emergent patient care.

Endurance (cardiovascular fitness)

Physically and mentally able to work extended hours when necessary

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements and notices set forth therein. I attest I can perform the essential functions of this position. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company's established policies and procedures. I agree to request guidance from my Supervisor in the event that I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation, and licensure requirements (if applicable), and all policies and procedures.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at