NISSAN / HONDA / HYUNDAI / TOYOTA SERVICE ADVISORS
$65k - $120kMills Automotive Group
Automotive Service Advisor
The Automotive Service Advisor is responsible for providing exceptional customer service and acting as a liaison between customers and the service department. They will assist customers with inquiries, schedule and manage service appointments, and provide accurate and detailed information regarding vehicle repairs and maintenance.
Responsibilities:
- Communicate with customers to understand their vehicle concerns and gather relevant information.
- Schedule and manage service appointments, ensuring efficiency and timely completion of services.
- Provide accurate and detailed explanations of recommended repairs and maintenance to customers.
- Estimate repair costs and time required for services.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Keep customers informed of the status of their vehicles throughout the service process.
- Address customer inquiries and concerns in a professional and timely manner.
- Ensure customer satisfaction by providing exceptional service and resolving any issues.
Requirements:
- Prior experience as an Automotive Service Advisor is preferred.
- Strong knowledge of automotive parts and services.
- Excellent communication and customer service skills.
- Ability to effectively multitask and prioritize tasks.
- Proficient computer skills and familiarity with service management software.
- Attention to detail and strong problem-solving abilities.
- Valid driver's license and clean driving record.
Benefits:
We offer a competitive salary range of $65,000-120,000 per year, based on experience and performance. In addition, we provide a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and employee discounts on vehicle services and purchases.
About the Company:
Nissan Newport News is a reputable automotive dealership located in Newport News, Virginia. We are proud to offer a wide selection of Nissan, Honda, Hyundai, and Toyota vehicles, along with exceptional service and maintenance. With a strong commitment to customer satisfaction and a team of skilled professionals, we strive to exceed expectations and provide a superior automotive experience.
Mills Automotive GroupVacancy posted 2 days ago
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