Senior Director, Human Resources

Job Description

Job Description

Our client is a premier, high-growth multi-brand and multi-state restaurant franchise platform. Operating as a major affiliate of one of the largest and most prestigious investment and franchise groups in the nation, they support a massive footprint.

Position Summary

The Senior Director of Human Resources will be responsible for designing, scaling, and executing an operationally focused people strategy across the enterprise. Partnering directly with the executive leadership team and field operations, this role drives workforce performance, mitigates employment-related risk, and builds organizational capability to support a predominantly hourly workforce.

If you are a metrics-driven HR leader who thrives in high-volume environments and loves aligning human capital with bottom-line operational goals, this is your next career-defining move.

Key Responsibilities

• Executive Leadership & Business Partnership: Serve as a strategic advisor to the executive team on labor cost management, workforce strategy, and organizational effectiveness. Align HR initiatives directly with same-store performance and margin optimization.
• HR Team Leadership: Build, mentor, and lead a high-performing, geographically dispersed HR organization. Establish clear service-level expectations and operational KPIs (e.g., turnover reduction, time-to-fill).
• High-Volume Talent Strategy: Design and implement scalable recruiting and retention frameworks to eliminate vacancy-driven operational risks across a massive hourly and field-management workforce.
• Employee Relations & Litigation Risk Management: Provide executive oversight for complex employee relations, investigations, and high-risk claims. Partner closely with legal counsel to proactively manage and mitigate wage-and-hour, discrimination, and multi-state compliance exposure.
• Compliance & Regulatory Leadership: Ensure enterprise-wide compliance with federal, state, and local employment laws across all 17 operating jurisdictions, overseeing wage-and-hour audits, EEO-1 filings, and agency investigations.

Ideal Candidate Profile

• Proven QSR / Hospitality Scale: Deep, executive-level HR leadership experience within a large-scale hospitality, retail, or quick-service restaurant platform (ideally supporting hundreds of multi-unit locations).
• Multi-State Compliance Expert: Mastery of navigating complex, multi-jurisdictional employment laws and managing corporate litigation risks.
• Operationally Minded: You don't just run HR programs—you understand how turnover affects restaurant margins and how effective training drives unit profitability.

What We Offer

• Highly competitive base salary commensurate with experience.
• Comprehensive executive benefits package (Medical, Dental, Vision, 401k).
• The unique opportunity to steer the culture and strategy of a massive, recession-proof national enterprise.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Company Description

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.