Commerce Architecture & Delivery Senior Manager I Agentic Commerce

About Accenture Song – Customer Technology, CommerceAccenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.What’s in it for youLead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)Shape Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assetsOwn end-to-end delivery—from architecture and roadmap through build, rollout, and value realizationWork with global clients across B2C, B2B, and B2B2C commerceGrow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platformsWhat you will do in this roleAs an AgenticSenior Manager in Customer Technology – Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.Commerce & Platform LeadershipDefine and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementationsTranslate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystemsLead prototype-to-production transformations, embedding agentic workflows into live commerce environmentsArchitecture & EngineeringArchitect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend servicesEstablish enterprise-grade standards for scalability, security, observability, and reliability of agentic systemsDrive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructureDelivery & ExecutionLead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOpsOversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCPEnsure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systemsGovernance, Risk & Value RealizationEmbed policy-driven architecture including governance, compliance, auditability, and explainabilityDefine technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROIEstablish human-in-the-loop and feedback mechanisms to continuously improve agent effectivenessMarket & Practice GrowthCreate industry-specific POVs, demos, and proposal assets for Agentic Commerce implementationsSponsor internal accelerators, reference architectures, and reusable componentsEngage C-suite and senior client stakeholders, translating complex architectures into business outcomesTravel: As required for client support up to 50%Location: Primary residency within 90 minutes of an approved Accenture officeWho we are looking forQualifications12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:Core ExpertiseDeep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)Strong hands-on leadership in agentic AI architectures embedded into production systemsExpertise in API-led, microservices-based architectures supporting distributed commerce systemsExperience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platformsExperience with designing of a semantic layer and knowledge graphExperience with prompt engineering Engineering & DeliveryProven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOpsExperience defining enterprise governance frameworks for AI-driven systemsStrong understanding of observability, performance benchmarking, and AI evaluation frameworksLeadership & CommunicationDemonstrated ability to lead cross-functional engineering teamsStrong executive communication skills—able to present architecture and delivery plans to senior stakeholdersTrack record of shaping practice capabilities, reusable assets, and market differentiationCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/02/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $132,500 to $302,400Colorado $132,500 to $261,300Connecticut $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maine $112,900 to $222,500Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Ohio $122,700 to $241,900Virginia $122,700 to $278,200Washington $141,100 to $278,200Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. 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