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Senior Client Delivery Lead

EML

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities. About the role AtEMLPayments,we’reshapingthefutureofpaymentstechnology–creatingexceptional,instant,andsecurepaymentsolutionsthatkeeptheworld’smoneyinmotion.Asagloballeaderintheindustry,weprideourselvesondevelopinginnovativealternativestotraditionalbankingwithprepaidVisa,MasterCard,andEFTPOSsolutionsthataretransformingbusinessesworldwide. TheSeniorClientDeliveryLead(Technical)isastrategicrolefocusedondeliveringcomplex,client-racingprojectswithastrongemphasisontechnicalexecutionandproductexpertise.Thispositionrequiresadvancedknowledgeofourplatformcapabilities,APIintegrations,andprocessoptimization.Thispositiondoesnotincludeteammanagementresponsibilitiesbutdemandssenior-levelexperienceinscoping,onboardingimprovements,anddrivingproductenhancementsthroughcollaborationwithcross-functionalteams. What you'll do Supporttechnicalscopingsessionswithinternalstakeholderstoensureallrequirementsarecapturedbeforeprojectkickoff Managecomplexprojects,oftenincludingAPIintegrationsbetweenclientsystemsandinternalplatformswithprecision CollaboratewithProductandEngineeringteamstoimplementenhancements,vendorAPIintegrationsandresolvetechnicalissues Driveonboardingimprovementstostreamlineclientexperienceandreducetime-to-valuebyintroducingAIandautomationintoourprocessesandProductcapabilities Providestrategicinputonproductimprovementsbasedonclientfeedbackandtechnicalfeasibility Qualifications ProficiencyinAPIconcepts(REST,JSON,authenticationmethods) AdvancedunderstandingofSaaSproductarchitectureandcapabilities Experiencewithprojectmanagementtools(e.g.,Monday,Jira) DeepunderstandingofEML’sproductcapabilitiesandabilitytoleveragethemforclientsuccess What we offer HealthInsurance Employer-paidLifeandDisabilityinsurance 401kplanwithemployermatch Paidtimeoffincluding: (up to)25daysofPTO&Holidays #J-18808-Ljbffr EML

Vacancy posted 2 days ago
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