Vice President - Personalization & Insights Product Delivery - Transformation

Job Description

Shape the future of product delivery within Consumer & Community Banking's Personalization & Insights team, building solutions that enhance and optimize customer experiences. You will own end-to-end delivery across multiple interdependent workstreams. You will convert product strategy into integrated roadmaps, milestones, and resource plans while establishing the operating discipline, governance, and control rigor needed to deliver durable customer and business outcomes in a highly regulated environment.

 

As a Product Delivery Manager in Personalization & Customer Insights, you will provide program leadership across Product, Technology, Design, Data, Operations, Risk, and Control partners. You will establish integrated plans, manage dependencies and resources, anticipate risks, and create the operating discipline needed to deliver durable customer and business outcomes.

In this role you will lead the delivery of a Chase-wide omnichannel personalization program, translating strategic priorities into scalable, market-ready capabilities. This role is accountable for coordinating complex cross-functional work, strengthening delivery practices, and ensuring teams execute with clarity, control, and measurable business impact.

Job responsibilities

• Own end-to-end product delivery across multiple interdependent workstreams, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting.
• Manage timelines, dependencies, and resourcing across multiple lines of business, monitoring and remediating blockers through the full life of each program.
• Own risk, issue, and change management by identifying risks and issues early, defining and driving mitigation plans, escalating appropriately, and ensuring delivery remains aligned with the firm's risk, controls, compliance, and regulatory requirements.
• Maintain continuous audit readiness by adhering to all product and project management controls and sustaining excellent data integrity across delivery tools and repositories (Jira, Confluence, SharePoint), including disciplined Jira hygiene.
• Establish program governance and operating rhythms, producing executive-level reporting, program plans, executive summaries, and clear records of risks, issues, and decisions with a durable audit trail.
• Partner with senior Product, Technology, Design, Data, Operations, Risk, and Control leaders to align scope, priorities, decision rights, capacity, sequencing, and investment decisions.
• Support quarterly planning and book of work management with the Portfolio & Product Delivery Management Manager, Product Owners, Product Managers, and Product Strategists, including feasibility, timing, and sequencing of the product roadmap.
• Facilitate agile ceremonies including Scrum of Scrums, check-ins, and sprint rituals, fostering accountability and timely execution across cross-functional teams.
• Drive strategic discussions, feasibility studies, and root cause analysis to surface product, process, and control gaps, and lead improvements that reduce friction and strengthen delivery maturity.
• Standardize scalable delivery practices such as templates, documentation, and repositories for roadmaps, project briefs, status reporting, workflows, and lessons learned, and use delivery metrics to improve predictability and decision-making.

Required qualifications, capabilities, and skills

• 5+ years of experience in product delivery, program management, product operations, or a related discipline, including leadership of complex cross-functional initiatives.
• Demonstrated experience operating within risk, controls, compliance, or regulatory frameworks, with the ability to evidence control adherence and support audit and regulatory examinations
• Demonstrated ability to manage multiple workstreams, dependencies, resources, risks, and competing priorities in a large, matrixed organization, with strong partnership and collaboration skills.
• Experience in product or platform-wide release management, including deployment processes and strategies.
• Demonstrated ability to execute operational management and change readiness activities, with a proven track record of implementing continuous improvement processes.
• Experience establishing governance, delivery metrics, status reporting, and scalable operating practices.
• Proficiency with program and productivity tools such as Jira, with practical experience applying agile delivery methodologies.
• Strong executive presence and communication skills, with the ability to influence senior stakeholders, facilitate decisions, and drive organizational change; strong analytical and problem-solving capability with high standards for organization and accuracy. 

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience leading delivery transformation or operating model redesign at scale.
• Experience delivering omnichannel personalization, platform, or data-driven products.
• Familiarity with portfolio and book-of-work management in a quarterly planning cadence.
• Relevant program, project management, or change management certification.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.