MSP Service Desk Leader: Multi-Client Ops & SLAs
Synergy Business Consulting, Inc.
Synergy Business Consulting, Inc. seeks an experienced Service Desk Manager to lead high-performing support operations in a fast-paced MSP environment. You’ll oversee multi-client service desks, optimize ITIL-based workflows, and drive SLA adherence while delivering outstanding customer service. The role emphasizes hands-on leadership of remote, hybrid teams, managing staffing for high-volume periods, and leveraging automation and AI tools to improve efficiency. #J-18808-Ljbffr Synergy Business Consulting, Inc.
Vacancy posted 3 days ago
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