Administrative Assistant - Dallas Regional Office

Administrative Assistant

Dominium is helping tackle the affordable housing crisis and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

The Administrative Assistant provides vital support to the regional property management team by handling a variety of administrative, organizational, and customer service tasks. This role is responsible for ensuring smooth daily operations through effective communication, scheduling, reporting, and coordination with internal teams and external stakeholders. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment. From onboarding new team members to assisting with resident concerns and planning regional events, this position plays a key role in keeping our team organized, informed, and supported.

Essential functions:

1. Performs general office duties including filing, ordering office supplies, coordinating weekly mailings to site teams, and maintaining organized records.
2. Creates, maintains, and distributes reporting tools such as monthly report tracking, physical/economic occupancy reports, unit availability updates, and weekly operational call summaries.
3. Assists with onboarding new team members by scheduling training, preparing materials, setting up system access, and supporting a positive new hire experience.
4. Coordinates resident relocations as needed, including communication with site teams, tracking progress, and ensuring a smooth transition for residents.
5. Responds to resident complaints and requests by answering calls, managing survey responses, and working with site teams to resolve issues or escalate as appropriate.
6. Provides customer service support by answering calls from vendors, residents, and site staff; taking messages; and directing inquiries to appropriate personnel.
7. Drafts and distributes professional correspondence including memos, report reminders, status updates, response letters to owners/investors, Workfront follow-ups, and corporate communications as directed.
8. Attends operational calls and meetings to take detailed notes, document action items, and distribute meeting summaries to key stakeholders.
9. Coordinates scheduling and calendar management for regional leaders, including booking travel, arranging meetings, and managing event logistics.
10. Provides event planning support for work events and regional meetings, including selecting themes, ordering supplies, drafting communications, and assembling meeting packets.
11. Assists with system support and troubleshooting, including helping resolve Yardi issues, investigating system discrepancies, and providing training and guidance in alignment with company policies.
12. Supports document management processes such as maintaining electronic filing systems, organizing shared drive content, and assisting with data entry and audit preparation.
13. Additional duties as assigned

Qualifications:

• High School diploma or equivalent with 2+ years of administrative experience
• Excellent written and verbal communication skills required
• Ability to communicate professionally with all levels of the organization
• Comfortable handling sensitive information with discretion and professionalism
• Highly proficient in Microsoft Office and Outlook; Yardi proficiency preferred
• High attention to detail

Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D Employee, Spouse and Child Supplemental Life and AD&D and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

Travel required: Yes. Ability to travel up to 10% with some overnight travel is required

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.