Admin Support Assistant - Front Desk

Job Summary and Essential Functions

This position typically performs basic administrative tasks; and deals courteously and effectively with fellow employees and citizens.

ESSENTIAL JOB FUNCTIONS:

• Assists the public by providing customer service.
• Assists employees with clerical needs.
• Answers telephone calls, greets and directs citizens.
• Provides basic information, court dates, etc. to citizens, defendants, victims, and law enforcement.
• Takes precise messages and ensures prompt delivery to appropriate staff.
• Prepares and sorts incoming and outgoing mail.
• Accepts and distributes Rule 5 materials and other documentation.
• Inputs and/or updates data in computer system and/or case files; updates current contact information of all case parties.
• Provides general information to case parties to include the Berkeley County Public Defender's office, law enforcement agencies and other case related individuals.
• Performs other diversified duties which include answering telephones; entering data and other information into the computer system; sorting/delivering mail; drafting, editing and/or distributing correspondence.
• Creates and/or maintains associated documents and databases, arranges/coordinates meetings, special events.
• Updates supervisor of critical issues/events.
• Prepares and files required metrics and regulatory reports.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• High School diploma or equivalent;
• Two (2) years of related administrative experience.

Special Requirements:

• Must receive Criminal Justice Information Services (CJIS) Security Awareness certification within six (6) months of employment.
• Data Entry/Basic Skills score of 71 is required for this position;
• Word score of 45 required for this position;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.

Knowledge, Skills and Abilities:

• Knowledge of personal computers, including Word and Excel.
• Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to work in an intense environment while interacting face-to-face with law enforcement, clients of the court, bondsmen, and/or members of the justice system.
• Ability to accept payments.
• Ability to manage inventory and property.

Physical Demands

This position requires the employee to sit and use hands to handle, feel, finger, grasp or operate objects, tools or controls; reach with hands and arms; use mental acuity and repetitive motion; and walk, talk and hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Conditions

The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal operating hours are Monday through Friday 9:00am until 5:00pm with the ability to work flexible hours when necessary. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.

Benefits

Berkeley County offers competitive salaries and a comprehensive benefits package to its employees, including:

• Health, Life, and Dental Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Personal Leave
• Twelve (12) Paid Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program (i.e. 401K, 457)
• Employee Assistance Program
• Employee Wellness Program