Vice President, Product & Technology

Company Overview Heritage Vet Partners (HVP) is the nation’s leading veterinary partnership specializing in mixed/large animal practices. We believe there is great value in the legacy, customer relationships, brand, culture, and team that veterinarians have built. Our goal is to provide services and support around the foundation veterinarians have developed. Most importantly, we believe that together we can best meet the changing needs of the customers and industries that we serve. We are very excited about the future of mixed and large animal practice and want our partnering practices and veterinarians to enjoy the success of Heritage Vet Partners. Position Overview The Vice President of Product & Technology defines and executes Heritage Vet Partners' product, data, and technology strategy in support of operational excellence, DVM/OSR productivity, producer relationships, and scalable growth. This is a working leadership role: the VP will personally own vendor relationships, the systems integration engagement, and core product decisions through the Phase 1 build, then scale the function as the portfolio matures. The role combines strategic vision with hands‑on execution discipline - leading product management, integration architecture, data & analytics, AI enablement, vendor governance, cybersecurity, and enterprise technology delivery in a multi‑site large‑animal veterinary environment. This position is ideal for a leader who can bridge business operations and technology execution in a fast‑growing healthcare or veterinary platform - and who is comfortable being in the field with DVMs and OSRs.

POSITION MISSION

Build the technology platform that lets Heritage's DVMs spend more time with producers and less time on paperwork — and turn every visit into structured intelligence that grows the business.

POSITION LOGISTICS

Travel: Expect 25–40% travel during Year 1, primarily to Heritage practice locations for field observation, DVM/OSR engagement, and rollout support. Travel volume decreases as deployments mature. Location: Remote with regular field presence. Compensation: Competitive base salary commensurate with experience.

YEAR 1 PRIORITIES

Success in Year 1 will be measured against four explicit, time‑bound commitments. These are the deliverables that justify the role and the investment, and the framework by which the VP will be evaluated at the 6‑ and 12‑month marks. Phase 1 Stack Integration (by Month 9): Stand up the AI Scribe + PIMS + Acumatica ERP integration end‑to‑end. Own the systems integrator (Perficient or equivalent) engagement: scope, contract, milestones, change orders, and acceptance. Deliver a working middleware layer that captures, syncs, and reconciles visit data across all three systems. Data Foundation & First Insights (by Month 6): Establish structured visit data flowing from AI Scribe to PIMS to the BI layer. Deliver the first set of operational dashboards (DVM productivity, missed‑charge capture, protocol compliance) to executive leadership and field operations. Vendor Governance Framework (by Month 12): Build the contract management, renewal calendar, TCO model, and performance review cadence for ongoing SaaS spend ($600K–$1.0M annual run‑rate). Negotiate enterprise pricing on AI Scribe and PIMS renewals; establish a defensible methodology for evaluating new vendor additions. Key Responsibilities Product Strategy & Innovation Develop and own the enterprise product and technology roadmap aligned to Heritage's growth strategy and PE value‑creation plan. Partner with Operations, DVM leadership, and OSR field teams to identify friction points and design solutions that practicing veterinarians will actually adopt. Lead prioritization of technology investments based on operational ROI, DVM/OSR adoption potential, and platform scalability. Establish a disciplined product lifecycle process: discovery, prioritization, pilot, rollout, and continuous improvement, with adoption as the primary success metric. Drive innovation in AI‑enabled workflows: AI scribing, automated documentation, predictive analytics, demand forecasting, and customer/producer engagement tools. Enterprise Platforms & Integration Architecture Year 1 portfolio (Phase 1 stack): AI Scribe (clinical documentation and charge capture) PIMS (Practice Management System) Acumatica (ERP and finance) Custom middleware layer (Heritage‑owned integration platform) BI/analytics layer (warehouse + dashboards) Expanding portfolio (Year 2–3): CRM/producer engagement platform Marketing automation and content infrastructure Expanded data warehouse and ML platform Scheduling and workforce management Own integration architecture decisions: API contracts, data models, error handling, idempotency, retry logic, and master data management across systems. Balance centralized governance with practice‑level operational flexibility. Lead vendor selection, contract negotiation, and strategic technology partnerships. eCommerce Platform Evaluate, select, and implement an eCommerce platform suited to Heritage’s producer and client base, assessing build‑vs‑buy tradeoffs, platform fit, and total cost of ownership. Own the ongoing product management of the eCommerce platform: roadmap prioritization, feature development, vendor performance, and adoption metrics across practice locations. Integrate eCommerce workflows with PIMS, ERP (Acumatica), and the BI layer to ensure order data, inventory, and producer purchasing activity flow into operational and financial reporting. Define and track eCommerce KPIs including product capture rate, online order volume, average transaction value, and producer self‑service adoption — reporting results to executive leadership and the board. Ensure eCommerce platform security, uptime, and compliance with payment processing standards (PCI‑DSS) and applicable data privacy requirements. Data, Analytics & AI Build an enterprise data strategy that creates a single source of truth across clinical, operational, and commercial systems. Own master data management: record matching across AI Scribe, PIMS, and Acumatica; schema governance; retention policies. Lead development of dashboards, KPI reporting, and actionable operational insights for executive leadership and field operations. Enable predictive and AI‑driven capabilities: demand forecasting, capacity optimization, producer churn prediction, clinical workflow support, automated documentation, advisory insights. Partner with Finance and Operations to measure technology ROI and adoption metrics against the business case. Technology Operations & Delivery Lead internal technology teams and external development partners (initially the SI engagement; growing to an in‑house function over 24–36 months). Establish scalable product development and delivery processes – appropriate to business today, designed to scale through subsequent acquisitions. Ensure projects are delivered on time, within budget, and aligned with business priorities. Push back on scope creep – from vendors, stakeholders, and internal pet projects – in service of the roadmap. Create governance for prioritization, cybersecurity, risk management, and system reliability. Oversee infrastructure, integrations, uptime, disaster recovery, and business continuity planning. Cybersecurity & Compliance Support and maintain Heritage's cybersecurity posture, recognizing that PE diligence and eventual exit will heavily probe this area. Own data governance and access controls across clinical records, payment information, and producer financial relationships. Maintain operational discipline equivalent to HIPAA standards even where strict HIPAA does not apply to veterinary records. Lead incident response planning and vendor security assessments. Cross‑Functional Leadership Chief Operating Officer (direct manager) Chief Commercial Officer Chief Financial Officer Clinical Leadership Clinical Operations Leaders DVM and OSR Field Leaders – the primary users of the technology being built Translate operational needs into product and technology capabilities. Build credibility with practicing DVMs by listening first, designing for their workflow, and accepting that adoption is the only metric that matters. Create a culture focused on adoption, usability, speed, and continuous improvement. Leadership Responsibilities Recruit, develop, and lead high‑performing teams (build‑out over 24–36 months) across: Product Management Engineering / Integration Data & Analytics IT / Infrastructure Business Systems Project Management Foster a culture of accountability, innovation, and DVM/customer‑centric design. Build organizational capability for long‑term scale, with hiring sequenced to revenue milestones. Qualifications Required Bachelor's degree in Technology, Engineering, Business, Computer Science, or related field – or equivalent professional experience. 8+ years of progressive leadership experience in product management, technology, digital transformation, or enterprise systems, with at least 3 years in a hands‑on technical leadership role within the last 5. Experience in multi‑site healthcare, veterinary, retail healthcare, or agriculture – OR – technology leadership in a PE‑backed platform (at least one of these is required, not preferred). Demonstrated experience negotiating and managing enterprise vendor contracts in the $500K–$3M annual range, including SaaS and systems integration partnerships. Demonstrated success implementing enterprise systems and scaling technology operations from build through adoption. Hands‑on experience designing and operating REST API integrations between SaaS systems, including rate limits, idempotency, and error recovery. Experience managing cross‑functional teams and executive stakeholder groups. Proven ability to align technology initiatives with operational and financial outcomes. Preferred Experience in veterinary, animal health, or large‑animal/production agriculture environments. Experience with one or more of: Vetspire, Cornerstone, ezyVet, Salesforce, Snowflake, Boomi or middleware platforms, Acumatica or NetSuite. Experience deploying production AI/LLM workflows in operational environments (AI scribing, RAG‑based knowledge systems, agent‑driven automation). Familiarity with vendor evaluation in the AI/ML space, including TCO modeling for token costs and model selection tradeoffs. Experience with event‑driven architectures (message queues, webhooks) for near‑real‑time system synchronization.

SUCCESS METRICS

Delivery against Year 1 Priorities (above) on time and within budget. DVM and OSR adoption rates of deployed technology – measured by active usage, not seat licenses. Operational efficiency improvements measured against the business case (missed‑charge recovery, protocol lift, retention). Speed and quality of product delivery (release cadence, defect rates, time‑to‑value on new features). System uptime, reliability, and security posture. Data quality and reporting capability – measured by usage of dashboards by executive and field leadership. ROI on technology investments against the model presented in the Phase 1 business case. Integration maturity and scalability for future acquisitions. Employee engagement and retention within the technology team. Producer and DVM experience improvements (measured via NPS, retention, and qualitative feedback).

LEADERSHIP PROFILE

Be highly collaborative and operationally minded. Balance innovation with execution discipline. Translate complexity into practical solutions. Think strategically while staying connected to field realities – comfortable spending time in trucks and clinics, not just conference rooms. Build trust across clinical, operational, and commercial teams. Earn credibility with practicing DVMs by listening first, building for their workflow, and accepting that adoption is the only metric that matters. Lead with curiosity, accountability, and urgency. Prioritize usability and adoption over unnecessary complexity. Be comfortable saying no – to scope creep, vendor upsells, and pet projects – in service of the roadmap. Benefits HVP offers a full benefits package, including various health insurance plan options, vision, dental, and life insurance, long and short term disability, critical illness and accident insurance, and GAP insurance. We also offer Flexible Spending Accounts as well as Health Savings Accounts. A generous paid time off policy allows our employees the flexibility they need for work/life balance. HVP invests in your future by offering a company sponsored 401k plan with employer match, along with access to a financial planner! Along with the above, other perks include the option for career advancement, professional development, and continuing education. Statement All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative. #J-18808-Ljbffr Heritage Vet Partners