Patient Access Representative- Temp to Permanent

Patient Access Representative

Sigma Inc. is seeking a professional and customer-focused Patient Access Representative to work onsite in Irving, TX. This is an excellent opportunity for candidates with experience in patient registration, scheduling, healthcare administration, insurance verification, medical front desk, or patient financial services.

The Patient Access Representative will serve as an important first point of contact for patients and families, ensuring accurate registration, insurance verification, authorization, financial information, and collection of patient responsibility.

Position Details

• Job Title: Patient Access Representative
• Location: Irving, TX
• Duration: 12 Weeks
• Employment Type: Temp-to-Permanent
• Work Arrangement: 100% Onsite
• Schedule: MondayFriday
• Industry: Healthcare / Hospital

Job Summary

The Patient Access Representative facilitates a welcoming and efficient patient experience while ensuring patients have appropriate access to hospital services.

This role is responsible for accurately collecting and entering patient demographic, financial, guarantor, insurance, and encounter information. The representative will also verify insurance eligibility, obtain required authorizations, calculate patient financial responsibility, collect payments, and assist patients with required hospital documentation.

The ideal candidate is professional, dependable, flexible, detail-oriented, and comfortable communicating with patients, families, physicians, nurses, insurance companies, and third-party payers.

Key Responsibilities

Patient Registration & Scheduling

• Accurately register patients and establish encounters according to hospital requirements.
• Enter patient demographic, financial, guarantor, and encounter information into applicable systems.
• Schedule and register patients accurately while maintaining data integrity.
• Review information for completeness and accuracy.
• Obtain required patient or legal representative signatures on hospital documents.
• Ensure all required registration and documentation requirements are completed.

Insurance Verification & Authorization

• Verify patient insurance eligibility and benefits.
• Obtain necessary authorizations for services.
• Review insurance and financial information for accuracy.
• Identify missing or incorrect information and take appropriate action.
• Communicate with insurance companies and third-party payers as needed.

Patient Financial Services

• Calculate estimated patient financial responsibility based on benefits and reimbursement information.
• Collect estimated patient portions and prior balances.
• Perform financial assessments for appropriate assistance programs.
• Explain financial and registration information clearly and professionally to patients and families.
• Support the hospital's financial and collection objectives.

Customer Service

• Welcome patients and families in a professional and courteous manner.
• Provide clear information regarding registration, scheduling, insurance, and financial requirements.
• Communicate effectively with patients, families, physicians, nurses, insurance companies, and other healthcare stakeholders.
• Maintain a professional appearance and positive attitude.
• Adapt communication and service approaches to meet diverse patient needs.

Department Operations

• Support patient access operations during periods of fluctuating patient volume.
• Assist in other areas of the department as needed.
• Remain flexible regarding work assignments and shift requirements based on business needs.
• Support established departmental performance goals.
• Participate in required training.
• Follow established standard processes and procedures.
• Work collaboratively with High-Performance Work Teams (HPWT).
• Support a clean, efficient, and organized workplace using 5S principles.
• Communicate workflow concerns, issues, problems, and opportunities to the appropriate team members.

Compliance & Confidentiality

• Maintain strict confidentiality of patient information.
• Follow hospital policies, procedures, and applicable state and federal regulations.
• Protect confidential patient and financial information.
• Follow established healthcare, regulatory, and departmental standards.
• Participate in internal or external disaster response activities when required.
• Perform all responsibilities according to patient-specific and developmental needs.

Required Qualifications

• High School Diploma or equivalent required.
• 13 years of experience preferred.
• Healthcare, hospital, medical office, patient access, registration, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively in a fast-paced healthcare environment.
• Ability to handle sensitive and confidential information professionally.
• Strong computer and data-entry skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing patient volumes and departmental priorities.
• Ability to work onsite in Irving, TX.
• Availability to work MondayFriday.

Preferred Candidate Background

Candidates with experience as a:

• Patient Access Representative
• Patient Registration Representative
• Patient Access Specialist
• Patient Registration Specialist
• Patient Services Representative
• Patient Services Specialist
• Medical Receptionist
• Medical Front Desk Representative
• Healthcare Customer Service Representative
• Medical Office Assistant
• Medical Administrative Assistant
• Scheduling Coordinator
• Healthcare Registration Specialist
• Patient Financial Representative
• Insurance Verification Specialist
• Admissions Representative
• Hospital Registration Specialist

may be well suited for this opportunity.

Key Skills

• Patient Registration
• Patient Access
• Patient Scheduling
• Insurance Verification
• Insurance Eligibility
• Prior Authorization
• Patient Financial Services
• Patient Collections
• Demographic Data Entry
• Financial Data Entry
• Guarantor Information
• Medical Scheduling
• Healthcare Customer Service
• Hospital Front Desk
• Patient Communication
• Insurance Company Communication
• Third-Party Payers
• Patient Financial Assessment
• Data Accuracy
• Confidentiality
• HIPAA Awareness
• Healthcare Administration
• Computer Skills
• Data Entry
• Teamwork
• Communication
• Attention to Detail
• Problem Solving

Why Consider This Opportunity?

• Temp-to-permanent opportunity with potential for long-term employment.
• MondayFriday schedule.
• Full-time onsite position in Irving, TX.
• Opportunity to build experience within a hospital/healthcare environment.
• Patient-facing role with opportunities to develop healthcare administration, registration, insurance, and patient financial services experience.