Leasing/Community Engagement Associate - Waters at Sunrise

Leasing/Community Engagement Associate - Waters at Sunrise

Full Time Sales Round Rock, TX, US

About the Associate, Leasing/Community Engagement role:

This position reports to the Community Manager and functions as a collaborative team partner to facilitate and implement resident programs. In addition to the duties below, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

General Duties

• Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers.
• Create relationships with local community service organizations and government agencies to coordinate special programming that improves the health, wellness and general wellbeing of residents.
• Effectively and creatively communicate with residents (e.g., by newsletter, flyer, bulletin board, door‑knocking) to ensure they are informed of available resources and programs.
• Coordinate with site team members to ensure staff attendance at onsite activities.
• Build strong relationships with current and future members of the community to increase resident participation and involvement.
• Survey the community regarding needs to provide opportunities for residents in relation to their educational and personal goals.
• Monitor program outcomes and implement evaluation techniques.
• Maintain working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management.

Leasing and Resident Recertification Duties

• Present properties and provided amenities in a positive light to prospective tenants.
• Process resident applications.
• Advertise available properties using a variety of media and promotional materials.
• Assist the Community Manager/Assistant Manager.
• Regularly promote and support the AHF Customer Service brand.
• Enter information into the property software system (currently Yardi).
• Perform other duties as assigned.

Education and Experience

• High school or equivalent (required).
• Associate’s or Bachelor’s degree is a plus.
• 1+ years of customer service experience (preferred).
• Ability to form and maintain ongoing professional relationships with community service organizations, residents, and apartment staff.
• Strong organizational, time‑management, and project‑management skills.
• Knowledgeable about the community and local city and local resources.
• Strong customer service skills and the ability to relate easily to residents, community organizations, and apartment staff.
• Ability to maintain confidentiality.
• Previous community engagement, leasing or resident services experience (preferred).
• Bilingual in English and Spanish (preferred).
• Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred).