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Desktop Engineer

AceStack LLC

Desktop EngineerLocation: Manhattan, NY / Scarsdale, NY ContractProvide onsite L2 deskside and field support for end-user devices, ensuring timely resolution of hardware and software issues.Key Responsibilities:Provide deskside and field support for laptops, desktops, printers, and peripherals.Troubleshoot Windows OS and standard desktop applications.Support device rollout, refresh, replacement, and break/fix activities.Provide VIP and executive user support.Assist with printer setup and troubleshooting.Coordinate with vendors during onsite dispatch.Maintain accurate ticket updates in ITSM tools.Follow security and compliance standards.

Vacancy posted 11 hours ago
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