2nd Shift Shelter Staff - Manchester, NH

Job Description

Job Description

Make a Difference Every EveningSecond Shift Shelter Staff

Youth Emergency Shelter | Manchester, NH
Full-Time (32-40 Hours per Week)
Schedule: 3:30 PM – 12:00 AM
Starting Pay: $21.00/hour + Shift Differential

Do you believe every young person deserves a safe place to sleep, a warm meal, and someone who genuinely cares?

Join Waypoint's Youth Emergency Shelter team and become a steady, supportive presence for youth and young adults experiencing homelessness, housing instability, or crisis. This is more than a job—it's an opportunity to help young people feel safe, valued, and empowered as they navigate some of the most challenging moments of their lives.

What You'll Do

As a Second Shift Shelter Staff member, you'll play a critical role in creating a welcoming, safe, and supportive environment during evening shelter operations.

You will:

✔ Welcome youth into the shelter and conduct intakes for new participants

✔ Support young people with immediate needs including meals, hygiene supplies, and community resources

✔ Build positive, trusting relationships while using trauma-informed and youth-centered approaches

✔ Conduct safety checks and maintain a safe, respectful shelter environment

✔ Respond to crises with compassion, professionalism, and effective de-escalation techniques

✔ Coordinate shelter operations, maintain documentation, and communicate important updates with team members

✔ Help youth develop life skills, accountability, independence, and confidence

✔ Foster an inclusive environment where every young person feels respected, supported, and heard

Who You Are

You are someone who:

• Connects easily with young people and builds trust through empathy and consistency
• Remains calm and professional during challenging situations
• Believes in meeting people where they are without judgment
• Values teamwork, communication, and collaboration
• Wants to make a meaningful difference in the lives of youth experiencing homelessness or crisis
• Thrives in a fast-paced environment where every day brings new opportunities to help others

Qualifications

• High School Diploma or equivalent required
• Additional education in social work, human services, youth development, or a related field preferred
• Experience working with youth, especially those experiencing homelessness, trauma, or crisis, strongly preferred
• Knowledge of trauma-informed care, harm reduction, and de-escalation practices is a plus
• Strong communication and relationship-building skills
• Basic computer proficiency for documentation and communication

Our Culture

At Waypoint, our work is guided by shared values that shape how we serve youth, families, and one another:

Be Brave and Open-Minded
Embrace challenges, take thoughtful risks, and remain curious.

Assume Best Intentions, Own Your Missteps
Lead with trust, accountability, and a commitment to growth.

Be Flexible and Accountable
Adapt to change while following through on commitments.

Communicate with Honesty and Empathy
Build strong relationships through respectful and transparent communication.

Pursue Growth and Learning
Seek feedback, expand your skills, and support the development of others.

Contribute to a Caring Community
Create a workplace where everyone feels valued, respected, and supported.

Physical & Schedule Requirements

• Evening schedule: 3:30 PM – 12:00 AM
• Weekend availability required
• Ability to stand, walk stairs, and remain active throughout the shift
• Ability to lift or carry up to 25 pounds
• Willingness to perform light housekeeping and facility upkeep duties
• Comfortable working in a dynamic environment supporting youth in crisis

Why Waypoint?

At Waypoint, you'll join a mission-driven team dedicated to empowering people of all ages through life-changing services and supports. We believe every young person deserves safety, dignity, and the opportunity to thrive—and our staff make that possible every day.

If you're looking for meaningful work where compassion, purpose, and impact come together, we'd love to hear from you.

Apply today and help create a safe place for youth to belong, heal, and build a brighter future.