Overnight Shelter Staff (Part-Time) - Manchester, NH

Job Description

Job Description

Overnight Shelter Staff (Part-Time)

Up to 29 Hours Per Week | Some Weekends RequiredOvernight Shift: 11:30 PM – 8:00 AMStarting Rate: $21.00/hour + Applicable Shift DifferentialBe the Calm, Caring Presence That Makes a Difference

At Waypoint, we believe every young person deserves a safe place to rest, a supportive adult who cares, and the opportunity to build a brighter future.

Our Emergency Youth Shelter is often the first place a young person turns during a crisis. The overnight team plays a vital role in creating a safe, welcoming, and supportive environment where youth can find stability, dignity, and hope.

We're looking for compassionate, dependable individuals who are passionate about helping others and want to be part of a team that leads with empathy, courage, and respect. If you're someone who remains calm under pressure, values authentic relationships, and believes every young person deserves to be treated with dignity, we'd love to hear from you.

About the Role

As an Overnight Shelter Staff member, you will help ensure the safety, comfort, and wellbeing of youth and young adults staying in our Emergency Youth Shelter during overnight hours.

You'll provide supportive supervision, respond to immediate needs, maintain a safe environment, and help create a space where young people feel respected, welcomed, and cared for. While much of the overnight shift focuses on safety and shelter operations, it is also an opportunity to build meaningful connections that can have a lasting impact on a young person's life.

Working alongside a dedicated team of professionals, you'll contribute to a coordinated system of care that supports youth experiencing homelessness, housing instability, and other life challenges.

What You'll DoCreate a Safe and Welcoming Environment

• Welcome youth into the shelter and assist with shelter admissions and overnight support.
• Conduct new participant intakes and assess immediate needs.
• Perform routine safety and wellness checks throughout the facility.
• Ensure shelter guidelines are followed while maintaining a respectful, youth-centered approach.
• Maintain clean, organized, and welcoming common spaces, sleeping areas, and restrooms.

Support Youth Through Compassionate Engagement

• Build positive, trusting relationships with youth through empathy, consistency, and respect.
• Apply principles of Positive Youth Development, Trauma-Informed Care, and Harm Reduction in daily interactions.
• Help connect youth with food, hygiene supplies, community resources, and supportive services.
• Encourage personal growth, responsibility, and independence through guidance, coaching, and positive role modeling.
• Support youth engagement with case managers and other service providers.

Respond to Crises with Care and Professionalism

• Provide crisis intervention and de-escalation support when needed.
• Respond appropriately to emergencies and safety concerns.
• Consult with supervisors and on-call staff when complex situations arise.
• Promote a shelter culture rooted in safety, respect, inclusion, and non-judgment.

Support Shelter Operations

• Complete overnight responsibilities to ensure smooth shelter operations.
• Monitor inventory levels and communicate supply needs.
• Report facility maintenance and safety concerns.
• Maintain accurate shift notes, incident documentation, and communication logs.
• Participate in required training, supervision, and team meetings.

Our Culture: How We Show Up for One Another

At Waypoint, our values are more than words on a wall—they guide how we work together, support youth, and strengthen our communities.

Be Brave and Open-Minded

Step forward with courage. Embrace challenges, welcome new ideas, and remain curious and compassionate.

Assume Best Intentions, Own Your Missteps

Lead with trust and accountability. Learn from mistakes and use them as opportunities for growth.

Be Flexible and Accountable

Adapt to changing needs while staying committed to your responsibilities and the people we serve.

Communicate with Honesty and Empathy

Build strong relationships through respectful communication, active listening, and collaboration.

Pursue Growth and Learning

Stay open to feedback, seek opportunities to develop your skills, and help others do the same.

Contribute to a Caring Community

Create a workplace and shelter environment where everyone feels safe, respected, valued, and supported.

What We're Looking For

• High school diploma or equivalent required.
• Additional education in social work, human services, youth development, psychology, or related fields is preferred.
• Experience working with youth, particularly youth experiencing homelessness, housing instability, or crisis situations, is highly valued.
• Understanding of Trauma-Informed Care, Harm Reduction, Positive Youth Development, and de-escalation practices preferred.
• Ability to work independently while also collaborating effectively with a team.
• Strong communication, relationship-building, and problem-solving skills.
• Basic computer proficiency, including email, documentation, and data entry systems.

Why You'll Love Working at Waypoint

At Waypoint, we put people first—both the individuals we serve and the employees who make our mission possible.

Benefits & Perks

• Welcoming, inclusive, and mission-driven culture
• Supportive leadership that values your voice and contributions
• Opportunities for growth and advancement throughout the organization
• Ongoing training and professional development
• Generous paid time off, including vacation, sick, personal time, and paid holidays
• Retirement savings plan with employer match
• Shift differentials for eligible overnight hours
• Mileage reimbursement when applicable
• Qualifying employer for Public Service Loan Forgiveness (PSLF)
• Meaningful work that creates lasting impact in your community

Make a Difference While Others Sleep

The overnight hours can be some of the most vulnerable moments for young people experiencing homelessness. Your presence, compassion, and commitment can provide the safety, stability, and support they need to take the next step forward.

Join a team that believes every young person deserves hope, opportunity, and someone in their corner.

Apply today and become part of a team that provides Help Along the Way.

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