Dispatcher

1.0 DUTIES AND RESPONSIBILITIES

This position is responsible for dispatching, checking in, and managing training flights and simulators.


Responsibilities include:
Dispatch and check in aircraft and simulators using an online resource management system.
Verify students' identity and assure they have proper documentation to fly.
Be problem solvers and act as structured communicators between pilots / maintenance / students/ supervisors.
Responsible for initiating lines of communication for safe operations and during incidents.
Perform other related duties and assignments as required.
Supports and participates in the organization's Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures.

2.0 REQUIREMENTS

2.1 EDUCATION
Education preferred: High School Diploma or GED.

2.2 EXPERIENCE
Logistical or flight school operational experience preferred.

2.3 SKILLS AND ABILITIES
Must be detail oriented and have good computer operating skills.
Customer service skills are a must.
Excellent oral and written communication skills.
Ability to identify problems or potential problems and develop and implements solution.

2.4 KNOWLEDGE
Microsoft Office is preferred (Excel, Word, Outlook)

2.5 EQUIPMENT/MACHINERY USED
General office equipment including a personal computer, facsimile, copier, laminating machine, labeling machine, etc.

3.0 PHYSICAL AND SAFETYREQUIREMENTS
Will be working primarily inside the facility.
May have limited exposure to aircraft, simulators and equipment.
May require prolonged periods of sitting or standing and computer use.

4.0 OTHERS
Extreme attention to detail.
Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
Works with minimal supervision.
Innovative/creative, finds faster ways to do things to save time to the organization and the client.
Flexible/adaptable to fast changing pace and instructions according to client priorities.
This position is listed as Non-Exempt.