Paratransit Dispatcher

Dispatcher

We are seeking a professional and reliable Dispatcher to oversee daily transportation operations and ensure efficient, on-time service. Reporting to the Scheduling Manager, you will be responsible for directing route operations, managing ride schedules, and addressing real-time service issues. This role requires daily communication with providers, clients, and internal teams to maintain smooth and cost-effective performance. You will track and report sign-in/sign-out times, monitor route efficiency, and escalate service concerns to the General Manager as needed. Strong multitasking, communication, and problem-solving skills are essential to succeed in this role.

Job Responsibilities:

• Manage and monitor daily ride schedules to ensure timely service.
• Track and report driver sign-in and sign-out times.
• Assign trips to providers to optimize route efficiency.
• Oversee radio and telephone communications for quality assurance.
• Monitor system performance using Trapeze and address any issues proactively.
• Ensure all routes are completed with proper pickups and drop-offs.
• Identify and report service disruptions, late starts, or route closures to the General Manager.
• Take client calls and communicate any service issues to management.
• Ensure compliance with ADA Paratransit and Ride Choice policies and procedures.
• Communicate effectively with operations staff regarding scheduling and passenger concerns.
• Uphold On-Time Performance (OTP) and productivity standards.
• Provide hands-on training and coaching for same-day scheduling as needed.
• Perform other duties as assigned.

Skills and Qualifications:

• Strong multitasking and organizational skills.
• Excellent communication and customer service abilities.
• Critical thinking and problem-solving skills for real-time adjustments.
• Reliability, professionalism, and consistent attendance.
• Ability to work collaboratively in a team environment.
• Familiarity with dispatching software and MDT operations is a plus.

Minimum Requirements:

• High School diploma or equivalent.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong commitment to providing excellent customer service.
• Professional phone etiquette.

Preferred Requirements:

• Two (2) years of Dispatcher experience preferred.
• Two (2) years of Customer Service experience preferred.
• Knowledge of ADA Paratransit and Ride Choice policies is preferred.
• Professional phone etiquette.
• Experience with Trapeze.
• Knowledge of the service area.

Why you should join our team:

At MJM, we hire team members who can take initiative and ownership of their daily tasks. Our work is fast paced and never the same from day to day, and our team members appreciate the impact they make on their communities. They make important connections with the customers they serve, and this experience contributes to their personal growth and professional development.

Our Benefits:

• Medical, dental & vision benefits Including great Teladoc benefits
• Company provided life insurance & additional supplemental options
• 401K Plan
• Employee Assistance Program
• Paid time off - Including paid vacation & a floating holiday, sick days, and an annual employee "Volunteer Day"

MJM Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

During employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customers and business records and any other information that MJM classifies as confidential.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed, we are a 24/7 operation

Work Location: In person - This is an onsite position