Customer Service Account Manager

Job Description

Job Description

Position Summary:

The Customer Service / Customer Account Coordinator is responsible for coordinating customer activities throughout the order process, including quoting, order entry, scheduling, and customer communication. This role works closely with multiple departments to ensure customers receive high-quality products on time while providing exceptional customer service.

Essential Functions:

• Coordinate and manage customer activities, including quoting, order processing, scheduling, and customer support.
• Prepare and provide accurate price quotations for new and existing assemblies.
• Enter, schedule, and monitor customer orders within the ERP system (SyteLine).
• Maintain accurate customer and order information through timely data entry.
• Serve as the primary point of contact for daily customer communication regarding orders, lead times, and product inquiries.
• Collaborate with Sales, Production, Purchasing, Document Control, and Stockroom personnel to ensure on-time delivery and customer satisfaction.
• Monitor order status and proactively communicate updates or potential issues to customers.
• Assist with resolving customer concerns in a professional and timely manner.
• Perform other duties as assigned.

Minimum Qualifications:

• Previous customer service or customer support experience, preferably in a manufacturing environment.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry.
• Proficient in Microsoft Office, including Excel and Word.
• Experience with an ERP system; SyteLine experience is preferred but not required.
• Ability to work independently and as part of a cross-functional team.

Benefits:

• FTO ( Flex time off).
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Disability Insurance.
• 401k with company match.

About KimCo Design and Manufacturing:

Our team focuses on collaborative solutions and we are constantly assessing our customers future needs to ensure end-to-end support.

Once you engage with our team, you will feel immediately at home with our expertise, state of the art technology, and the attentiveness within our organization. Our many long standing partners are a testimony to our product reliability, flexibility and excellence in all areas of service.

We focus on partnerships and bring the experience and tools necessary to remain on the cutting edge, serving industries where technology is ever advancing. KimCo’s strength comes from the passion of our employees to satisfy the diverse needs of our diverse customers.

With experienced professionals, the Kimco teams’ mission is to be flexible, responsive and dedicated and become the company of choice for customers, suppliers and employees.