Jira Admin

Jira Admin – Contract – Orlando, FL – $80.00 - $85.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an Jira Admin in Orlando, FL

Role Description

• Create, manage, and support all administrative functions associated with the Atlassian product suite

• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations

• Support all teams across the organization that use our Jira instance to manage their work

• Support and resolve issues as they arise with Jira Projects and Confluence Spaces

• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs

• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests

• Serve as subject matter expert for Atlassian products

• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements

• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality

• Install, manage, and administer Jira and Confluence plugins/applications

• Understand system architecture of upstream and downstream impacts when implementing solutions

• Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required

• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams

• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs

• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades

• Work with Product Manager to document and publish user guides (training material) and best practices

• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.

• Refine current Jira processes to be more streamlined and uniform for teams

• Execute Production deployments during non-business hours

• Must have customer service driven mindset with strong relationship building skills

Skills & Requirements

• 5+ years of relevant job experience in a large (10,000+ users) Atlassian Cloud implementation

• Proficient in Confluence space administration

• Deep expertise in Jira workflow administration and JQL skills

• Jira Advanced Roadmap experience is a plus

• Process governance experience or strong automation workflow knowledge

• Working knowledge and coding/scripting experience using Python or Groovy

• Experience with REST API and JSON

• Proven track record with Atlassian plugin installations and upgrades

• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments

• Experience with Agile methodology lifecycle

• Excellent time management and prioritization skills

• Ability to work in a collaborative, team environment

• Strong analytical and problem-solving skills

• Proficient in both verbal and written communication in English and attention to detail

• Strong interpersonal skills to communicate with stakeholders

• One or more Atlassian certifications is a plus

• Experience with Grafana, Splunk and other monitoring and reporting tools

• Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and Atlassian Analytics.

• Required Education: Bachelor's Degree or equivalent experience

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text View phone number on click.appcast.io.

Drug testing may be required; please contact a recruiter for more information.

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