Front Desk

Front Desk (Administrative) Job Summary The Front Desk Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. Duties/Responsibilities Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members. Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider. Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment. Endeavors to keep patients on schedule by reminding provider of service delays. Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Maintains reception area in a neat and orderly condition. Assists patients with insurance papers and billing questions. Opens and sorts office mail. Delivers outgoing mail to the post office at end of day. Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed. Required Skills/Abilities Personality and demeanor to deal with the public and assist ill or distraught patients. Basic office skills such as typing and filing. Good organizational skills. Education and Experience High school graduate or equivalent required. Graduate of a certified medical office training course preferred. Previous experience in clinical setting preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. #J-18808-Ljbffr