Intake Specialist

Intake Specialist

Compensation Range: $18/hr - $20/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview: Intake Specialist will be responsible for the screening of patients including insurance eligibility and verification, new patient registration, ensure daily sliding fee scale applications for uninsured patients are complete and uploaded into Electronic Medical Record, (EMR), issuing Good Faith Estimates for patient not wanting to use their insurance or self-pay, and assisting the Patient Care Coordinator with medical case management services for all Primary Care patients.

Responsibilities:

• Complete New York State (NYS) Assistor Training for Insurance Enrollment within the first 30 days
• Assist with enrolling uninsured patients with insurance through the NYS Market Place, including ADAP applications for Health Services Clients.
• Issues Good Faith Estimates for clients who require them at least 3 days in advance of their visit.
• Verifies Insurance for Daily Visits and Walk-in Visits.
• Completes intake screening of new patients and identify program and insurance eligibility to ADHC, OASAS, Health Home, OMH, PrEP, RAD etc.
• Completes PRAPARE screening for new and annual patient visits
• Generate lead in eICare for new patients including MRN
• Complete sliding scale application for uninsured/underinsured patients and uploads into the EMR.
• Provides (PRAPARE), social determinates of health assessment tool, and referral services for all clients enrolled in Primary Care, which include but is not limited to, coordination of care and case management referrals
• Assesses primary care patients for entitlements and assists patients that need to enroll in Medicaid HMO. Assist clients with changing their insurance/PCP.
• Participates in interdisciplinary meetings, health fairs for insurance enrollment
• Participate in Morning Huddle, regular medical staff meetings including Quality Improvement.
• Documents clinical interventions such as patient health questionnaire PHQ 2/9, in the EHR.
• Performs outreach activities by telephone, formalized written letters to enrolled patients who have not accessed services or who have not shown up for appointments for more than three months. Evidence of outreach efforts must be documented in the medical record.
• Supports and participates in advocacy efforts to end the twin crises of homelessness and AIDS.
• Assist with patient registration process with professionalism and accuracy
• Performs professional and efficient scheduling of patient appointments
• Understands the needs of our customers, effectively provides service and or resolves problems, escalate to Clinic Manager or Health Center Director. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all
• Understanding and practicing the Housing Works core values of All-In, Stronger Together, High Performance, and Membership
• Understanding while working in a fast-paced environment with competing priorities may require assisting in other roles as needed.
• Front Desk Coverage during staff shortage or lunch break coverage.
• Other duties as assigned by either Health Center Director or Clinic Operations Manager

Requirements:

• The candidate must have a strong knowledge of HIV/AIDS, case management and entitlements.
• The candidate should be able to perform psychosocial assessments and reassessment and demonstrate the ability to discern medical emergencies and alert the appropriate medical and clinical personnel for assistance and support.
• Knowledge of HIPAA regulations on requests for medical documents is required.
• Strong organizational and clinical skills required.
• Proficiency in Spanish is preferred.
• The candidate must be willing to work on evenings and weekends.
• Work Type: Fully Onsite

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.