Resident Service Representative

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Field Technician to join our team in East Chicago, IN . If you are a passionate technical professional that enjoys interacting with customers and likes to work in an autonomous, hands‑on environment, we invite you to apply! You will be joining a talented team that monitors and maintains a variety of air and water quality systems pertaining to the Field Technician role. In this position you will provide customers with problem‑solving support, generating a high level of customer satisfaction. How You'll Make an Impact Operate, monitor, and trouble‑shoot the facility and its processes in accordance with established procedures Perform testing on lab samples, analyze and record results and data in accordance with company and regulatory requirements Perform daily process application quality analysis using small intricate parts Provide routine and special application service support to customers Execute required chemistry tests Log and report data Maintain product inventories Provide technical support to customers Troubleshoot and maintain systems as needed Use a fluke meter to check sensitivity Operate a test stand verifying air and fluid leaks Position Details Location: Hammond, Cleveland Cliffs, Indiana Harbor, East Chicago, IN Work week and Shift: Rotating shift work 6 am – 2 pm / 2 pm – 10 pm / 10 pm – 6 am What's Unique About This Role You’ll work in a dynamic, hands‑on environment with autonomy and support You’ll help customers meet sustainability goals while protecting their critical assets You’ll gain access to industry‑leading training and development programs Minimum Qualifications High School Diploma, GED, or equivalent Experience working with Microsoft Office Suite Immigration sponsorship not available for this opportunity Preferred Qualifications Experience working independently in an industrial setting Demonstrate mechanical aptitude Previous experience in Industrial Wastewater Treatment or Maintenance Mechanical problem‑solving experience (e.g., plumbing, electrical, HVAC, and/or mechanical experience) Strong customer service skills; proven ability to interface positively and professionally with the customer Analyze readings and put data in a spreadsheet in a logical manner Verbal and written communication skills Previous experience explaining results of data gathering Physical Requirements of Position Lifting, pushing, pulling, and carrying up to 50 pounds chest high Wearing and using a respirator under certain conditions Working in a variety of conditions including confined spaces, damp/dusty areas, and extreme temperatures Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing Working indoors and outdoors in all seasons and weather conditions Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability. What's in it For You Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401(k), company‑paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best About Ecolab At Ecolab, we prioritize our talent‑first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science‑based solutions, data‑driven insights and world‑class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Annual or Hourly Compensation Range The pay range for this position is $42,000–$63,000. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market‑competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer‑facing roles may need to undergo additional background screens and/or drug/alcohol testing for customer credentialing. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr ECOLAB