Director, AI-Driven CX Operations (Remote-First)
$140k - $175kZip Co
New York, NY
- Remote job
A digital financial services company in New York is seeking a Director to lead Customer Experience Operations. This role involves designing and executing customer operations strategies to ensure high-quality service delivery. Responsibilities include leading AI-enabled servicing, ensuring compliance, and driving customer satisfaction outcomes. Candidates should have over 10 years of experience in customer experience leadership and a strong background in operational efficiency. This position offers a remote-first option with an annual pay range of $140,000 – $175,000. #J-18808-Ljbffr Zip Co
Vacancy posted 3 days ago
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