Assistant General Manager

Benefits: Family-owned business People-first, entrepreneurial culture 40% employee discount Free milkshake during shift Personalized skill & career development Competitive wages + tips Flexible schedule Free uniforms About Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun, bring a smile to people’s face, and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. We’re all about those memorable moments that keep people coming back for more. Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop. Lead with Confidence: You’ll run the day-to-day, but you’re never alone—we’ll be there to back you up every step of the way. Work with a Great Team: We’re all about people, and that starts with a collaborative, supportive environment where every team member shines. Shift Shakes: Enjoy the best shakes on the planet every shift you work. Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert – other chocolates will never taste the same. Great Pay For Great Work : Your hard work deserves recognition. Tips are added on top of your base pay. Come shake things up with MilkShake Factory! Apply today and be part of the joy we're serving up. WHAT WE ARE LOOKING FOR Natural Leaders: You love inspiring your team and keeping things positive. Brand Ambassadors: You promote an excellent employee culture and guest experience. Growth-Minded Go-Getters: You’ve got your sights set on growth, and we’re here to help you reach it. Clear Communicators: You know how to connect with your team and keep things running smoothly. Mentors: You’re passionate about helping others grow, just like we are. ESSENTIAL FUNCTIONS Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory. Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance. Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies. Partnering with the Owner, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget. Team up with the Owner to exceed regulatory health and safety standards. Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns. Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols. Generate concise reports on retail performance for Owner’s review. Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events. Maintain a clean and welcoming store environment for guests. Keep those POS register systems ticking perfectly at all times. Most importantly - have fun while creating unforgettable experiences! REQUIREMENTS Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills Ability to plan and prioritize workload Knowledge of Microsoft Office Ability to lift and/or handle packaged goods and materials up to and including 25lbs #J-18808-Ljbffr