Field Service Technician

Job Description

Service Technician — Charleston, SC

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Security 101 is seeking an experienced Commercial Security Service Technician to join our Charleston team. We are looking for a technician with 4–7+ years of experience servicing and troubleshooting commercial electronic security systems, particularly access control and IP video surveillance .

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Compensation & Benefits

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$35–$40 per hour , non-exempt, based on experience, technical skills, and product knowledge.

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• Medical, dental, vision & prescription coverage
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• Life & disability insurance
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• 401(k) with company match
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• Paid holidays & PTO
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• Company vehicle, laptop & cell phone
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• Career growth opportunities
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What You’ll Do

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• Service, troubleshoot, program, test, and commission enterprise security systems with minimal supervision.
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• Troubleshoot and program networked access control and IP video systems.
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• Service commercial intrusion alarm, visitor management, and IoT-connected systems.
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• Diagnose LAN/network issues using tools such as Wireshark and other network scanning tools.
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• Support customers through remote diagnostics and on-site service.
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• Work with manufacturer SDKs and APIs for system integration.
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• Deliver exceptional, professional customer service.
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What We’re Looking For

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• 4–7+ years of commercial electronic security service experience; strong experience with access control and IP video is required.
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• Strong troubleshooting skills with networked security systems and customer networks.
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• Practical knowledge of TCP/IP, LANs, internet technologies, and network diagnostics.
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• Ability to work independently and resolve technical issues to the customer's satisfaction.
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• Valid driver's license and clean driving record.
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• High school diploma/GED required.
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• Technical school or military training in electronics or communications is preferred.
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Technology Experience

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Experience or certification with systems such as , C•CURE 9000, LenelS2, Genetec, Avigilon, OpenPath, Hanwha, Genetec, Exacq, Axis, Milestone, IPConfigure , or similar platforms is a plus. Experience with ASSA ABLOY, Schlage, Von Duprin , and other electromechanical locking hardware is also valuable.

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Physical & Other Requirements

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Must be able to work in office and outdoor environments, climb ladders, operate boom/scissor lifts, and lift up to 50 lbs. Candidates must pass a background investigation and drug screening.

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Security 101 is an EEO organization committed to a team-oriented, high-performance culture.

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If you're an experienced security systems technician looking for a career opportunity, not just another service job—we'd like to hear from you.

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