Field Service Technician

Service Technician — Charleston, SC

Security 101 is seeking an experienced Commercial Security Service Technician to join our Charleston team. We are looking for a technician with 4–7+ years of experience servicing and troubleshooting commercial electronic security systems, particularly access control and IP video surveillance .

Compensation & Benefits

$35–$40 per hour , non-exempt, based on experience, technical skills, and product knowledge.

• Medical, dental, vision & prescription coverage
• Life & disability insurance
• 401(k) with company match
• Paid holidays & PTO
• Company vehicle, laptop & cell phone
• Career growth opportunities

What You’ll Do

• Service, troubleshoot, program, test, and commission enterprise security systems with minimal supervision.
• Troubleshoot and program networked access control and IP video systems.
• Service commercial intrusion alarm, visitor management, and IoT-connected systems.
• Diagnose LAN/network issues using tools such as Wireshark and other network scanning tools.
• Support customers through remote diagnostics and on-site service.
• Work with manufacturer SDKs and APIs for system integration.
• Deliver exceptional, professional customer service.

What We’re Looking For

• 4–7+ years of commercial electronic security service experience; strong experience with access control and IP video is required.
• Strong troubleshooting skills with networked security systems and customer networks.
• Practical knowledge of TCP/IP, LANs, internet technologies, and network diagnostics.
• Ability to work independently and resolve technical issues to the customer's satisfaction.
• Valid driver's license and clean driving record.
• High school diploma/GED required.
• Technical school or military training in electronics or communications is preferred.

Technology Experience

Experience or certification with systems such as , C•CURE 9000, LenelS2, Genetec, Avigilon, OpenPath, Hanwha, Genetec, Exacq, Axis, Milestone, IPConfigure , or similar platforms is a plus. Experience with ASSA ABLOY, Schlage, Von Duprin , and other electromechanical locking hardware is also valuable.

Physical & Other Requirements

Must be able to work in office and outdoor environments, climb ladders, operate boom/scissor lifts, and lift up to 50 lbs. Candidates must pass a background investigation and drug screening.

Security 101 is an EEO organization committed to a team-oriented, high-performance culture.

If you're an experienced security systems technician looking for a career opportunity, not just another service job—we'd like to hear from you.