Implementation Consultant

Implementation Consultant

India

About Performio:

Performio builds software that helps companies manage and automate complex sales and incentive compensation. We solve a core industry challenge: compensation software that's either too rigid to adapt to growth or too complex to maintain. Our platform combines flexible plan builder with the structure needed to keep calculations accurate and easy to manage. Our customers include companies like Equifax, Red Bull, Uber Freight, and Nikon. What sets us apart is how we work. We're a global, remote team across the US, Australia, and India, working collaboratively across teams and time zones. We partner closely with our customers and build with long-term impact in mind. At Performio, you'll take ownership, work with a thoughtful team, and contribute to a product that makes a real difference.

The Opportunity:

Working within the Professional Services team as an Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.

What Will You Be Doing:

• Actively participate & contribute in Customer Workshops & Meetings led by Performio Lead Consultants
• Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data, and processes
• Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer's incentive compensation plans)
• Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
• Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
• Evaluate discrepancies in data and accurately identify root causes for any errors
• Provide support to Customer Admins during the Customer Testing and System Handover activities
• Be actively involved and support customers through the system go-live process
• Support existing customers by investigating and resolving issues
• Evaluate change requests submissions to scope the level of effort and determine the configuration changes required
• Participate in activities, and provide feedback on internal processes and the standard solution
• Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to Value for Customers
• Participate in activities, and provide customer focused feedback on improving and stabilizing the product
• Track work on projects using our PS automation software

What We're Looking For:

• 3+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
• Proficient in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
• Good understanding of ICM concepts
• Hands on experience with using SQL
• Programming experience using Python will be a plus
• Willing to take on ambiguous & complex challenges and solve them
• Loves and is good at multitasking and juggling multiple workstreams
• Effective and confident in communication - ability to interface with senior employees at our Customers
• Highly detail oriented - takes great notes, can document complex solutions in detail
• Some understanding of accounting, finance, and/or sales comp concepts
• Positive Attitude - optimistic, cares deeply about company and customers
• High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation, dynamic, Humble / no ego
• Resourceful - has an "I'll figure it out" attitude if something they need doesn't exist
• Smart and curious to learn
• Guide junior consultants to help them be successful in their roles

Why Us?

We're fast-growing, but still at a size where everyone can make a big impact (and have face time with the CEO). We genuinely care for our customers and we are passionate about solving our customers' sales compensation challenges. Led by a strong set of company values, we play to win and are incentivized to succeed through our employee equity plan.

We've adapted well to the work from home lifestyle, and encourage flexible working arrangements. Some of our staff work full time from home, while others prefer working from one of our offices, or a combination of home and office.

Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!

• Play to win - we focus on results, have a bias to action and finish what we start
• Paint a clear picture - we're clear, concise and communicate appropriately
• Be curious - we surface alternative solutions and consistently expand our knowledge
• Work as one - we all pitch in but also hold each other to account
• Do the right thing - we put what's right for our customers over our own ego

Don't check every box in our job description? That's ok! As the Harvard Business Review points out, research conducted by Hewlett Packard shows that men typically apply to jobs when they meet an average of 60% of the criteria, while women and those from marginalized groups tend to only apply when they feel they meet 100%. If you think you have what it takes, but don't necessarily meet all of the requirements listed in the job description, please still reach out. We'd love to have a conversation to see if you could be a great fit!

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